Re: Conversation with Ella Pruett

Hi there 👋 Could you please provide a bit more detail on what you need help with? I'm here to assist you!

Hi! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. If you'd like, you can leave your email address so they can reach out to you directly. The typical waiting time for a response in chat is about 1 minute.

Hi, Ella.

I'm Kelly, and I'll be assisting you today. :)

What's the order number?

Checking.

What's the best email address to reach you?

Thanks. May I know the reason for cancellation?

Noted. I have forwarded your concern to the Orders Team for further assistance. Allow them to get back to you via email within 24 hours ton confirm the cancellation request. Kindly monitor your spam and junk folder too as some emails ends up there.

In the meantime, is there anything else that I can help you with?

Hello, for cancellation request.Thanks - 2340655NA - ellap1003@icloud.com

The funds will be available in 1-2 business days (after PROCESSING). Please be advised that some credit card companies take more time to post the refunded amount and others may take even longer. And Processing of refund is still 5 to 7 working days.

Orders Team will confirm the process.

Do you have any other concerns that I can help you with?

It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. xx

Hello, for cancellation request.Thanks - 2340655NA - ellap1003@icloud.com " how long does the refund usually take to process? "

Dear Ella, Thank you for your recent order. Unfortunately, your order #2340655NA has been processed and as such, cannot be cancelled or amended. The tracking details should be sent to you in a separate email soon. If you would like to return or exchange your order please let us know by sending an email to returns@triangl.com and you will be provided with a return address and authorisation number. Please note, the return or exchange request must be received within 14 days of order receipt. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Bernadette x

Dear Ella, Thank you for reaching out, and we completely understand your concern. Upon checking, your order has already been processed and endorsed for shipment. At the moment, we are just waiting for the tracking information to be generated and updated in the system. Please note that once an order has been processed, we are unfortunately no longer able to make changes or cancel the order, as it has already entered the shipping process. We truly appreciate your understanding and patience. Once the tracking number becomes available, we will make sure to update you as soon as possible. Regarding returns process, I will forward this ticket to our lovely girls from Returns Team as it requires further checking. You may expect a response within 24 hours. If you have any further questions, please let us know. Kindest, Bernadette

Hi Returns Team! For your assistance, please. Thanks! x #2340655NA - No TN yet / cannot be cancelled "Could you please provide more information about the return process?"

Hi Ella, You have been endorsed to us by our Customer Care Department, and we are happy to assist you. Please be advised that once you have received your items, you may contact us here in the Returns Department. For more information, please visit: https://triangl.com/a/returns - You can return your items within 14 days of receipt of your shipment. - Items must be in original condition and in the original packaging. - Clothing must be unwashed and unworn. If there's anything else at all, please do not hesitate to contact us anytime. Have a good one! Kindest, Denise xx

2340655NA not yet delivered