Re: Conversation with Customer #522814282

Hey! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. If you want, you can leave your email address here. The waiting time for a response in chat is about 1 minute.

Hi there! I’m Kelly, and I'll be assisting you today. :)

If you are exchanging: you only need to return the piece you wish to exchange.

Allow me to forward your concern to the Returns team instead. Can I get the order number, please.

Thanks. You have ordered for VINCA BANC. Which size do you need, please

Noted on Medium top. What's the best email address to reach you?

Thank you. I have forwarded your concern to the Returns Team for review. Allow them to get back to you via email within 24 to 48 hours for further assistance. Kindly monitor your spam and junk folder as some emails ends up there.

In the meantime, is there anything else that I can help you with?

Hello, exchange request. Thanks - 2344455NA, - needed an M top, Vinca - lazdepski@gmail.com

Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.

Hi Linnea, Thank you for getting in touch. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We are confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - BANC Blue Triangle Bikini Top / S (Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.) Exchanging For: VINCA - BANC Blue Triangle Bikini Top / M (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2344455NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Pearl

Hi Linnea, Please use this Return Authorization code instead. We are confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - BANC Blue Triangle Bikini Top / S (Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.) Exchanging For: VINCA - BANC Blue Triangle Bikini Top / M (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2344455NAEX Please send us a photo of your postage receipt once you have posted your returns so we can process your request promptly. Kindest, Pearl

#2344455NA / 2344455NAEX / VINBAN2TOPM 90

Dear Linnea, Thank you for your message. We completely understand your concern and are happy to clarify. For exchanges, customers are responsible for the cost of shipping the original item back to us, as we do not provide prepaid return labels. However, once your return is received and processed, we will cover the shipping cost of sending the exchange item back to you. Unfortunately, it is not possible to drop off returns directly at our San Leandro location. All returns and exchanges must follow our return process and be sent to the designated return address provided in your Return Authorization instructions. We understand this may be different from the policies of some other brands, and we appreciate your understanding. Please let us know if you have any other questions. Kind regards, Gelou