CUSTOMER2026-05-23 19:21:20· chat/gorgias_chat
Return request is not going through
AI_AGENT2026-05-23 19:21:30· chat/api
Hi!
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
You can also leave your email address here, and the team will get back to you. The usual waiting time for a response in chat is about 1 minute.
CUSTOMER2026-05-23 19:22:15· chat/gorgias_chat
Order number 2337892NA
AGENT2026-05-23 19:22:37· chat/helpdesk
Hi! Kelly here, and I’ll be helping you today. :)
AGENT2026-05-23 19:22:59· chat/helpdesk
I'm so sorry to hear that you are having issue in requesting returns. Let me help.
CUSTOMER2026-05-23 19:23:17· chat/gorgias_chat
Hi
AGENT2026-05-23 19:23:54· chat/helpdesk
Allow me forward your concern to the Returns Team for returns assistance. Before I proceed, do you mind sending the following information.
- Order number: 2337892NA
- Refund or Exchange:
- Style Name and Sizes you are Returning:
- Style Name and Sizes you need if Exchanging:
- Can you also confirm if there's any change in your shipping address? (for exchange request)
CUSTOMER2026-05-23 19:24:42· chat/gorgias_chat
I’m trying to return the entire order.
AGENT2026-05-23 19:25:05· chat/helpdesk
Got it.
CUSTOMER2026-05-23 19:25:14· chat/gorgias_chat
everything didn’t fit . I’m placing another order for the correct sizes and style
AGENT2026-05-23 19:26:05· chat/helpdesk
Noted on refund request.
I have forwarded your concern to the Returns Team for review.
Allow them to get back to you via email within 24 to 48 hours for further assistance.
Kindly monitor your spam and junk folder as some emails ends up there.
AGENT2026-05-23 19:27:27· chat/helpdesk
In the meantime, is there anything else that I can help you with?
AGENT2026-05-23 19:27:49· chat/helpdeskINTERNAL
Hello, for refund.Thanks
- 2337892NA
- everything didn’t fit . I’m placing another order for the correct sizes and style
CUSTOMER2026-05-23 19:28:32· chat/gorgias_chat
That’s it for now thank you
AGENT2026-05-23 19:28:53· chat/helpdesk
Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
AGENT2026-05-26 06:54:52· email/helpdesk
Hi Marie,
Thank you for confirming your return request.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
⸻
Items Approved for Refund:
VINCA - AZURE SPARKLE Triangle Bikini Set : S | XS / Cheekiest
MAIA - ELVI Red Star Scoop Bikini Set : S | XS / Cheeky
MICA - PORTE Pink Geometric Crop Bikini Set : S | XS / Cheeky
DARA - SKY ZEBRA SPLASH Triangle Bikini Set : S | XS / Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: D6067D2923778
⸻
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸻
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸻
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸻
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
⸻
Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸻
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Dy
AGENT2026-05-26 06:55:31· email/helpdeskINTERNAL
#2337892NA D6067D2923778
CUSTOMER2026-06-01 17:46:02· email/email
Sent from Yahoo Mail for iPhone
AGENT2026-06-04 09:12:23· email/helpdesk
Hi Marie,
Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us.
Kindest,
Pearl
AGENT2026-06-04 09:12:47· email/helpdeskINTERNAL
2337892NA/ D6067D2923778
TN: 872490911068
SD: 6/1/2026
ADD: 6/3/2026
CUSTOMER2026-06-06 11:00:24· email/email
Hello! I'm reaching out again regarding this matter . The return /exchange Triangl Order #2340777NA has not been resolved.
I would appreciate for your immediate response please
Thank you
Best ,Marie
AGENT2026-06-06 13:58:20· email/helpdeskINTERNAL
Handled via ticket https://triangl.gorgias.com/app/ticket/223831875
AGENT2026-06-07 15:52:40· email/helpdeskINTERNAL
6/3/2026 #2337892NA D6067D2923778 MARIE HILATA MAIELVTOPS 1 FEDEX872490911068 336387 6/5/2026
6/3/2026 #2337892NA D6067D2923778 MARIE HILATA MAIELVBBOTXS 1 FEDEX872490911068 336388 6/5/2026
6/3/2026 #2337892NA D6067D2923778 MARIE HILATA TIEAZU2CBOTXS 1 FEDEX872490911068 336389 6/5/2026
6/3/2026 #2337892NA D6067D2923778 MARIE HILATA VINAZU2TOPS 1 FEDEX872490911068 336390 6/5/2026
6/3/2026 #2337892NA D6067D2923778 MARIE HILATA MICPOR2TOPS 1 FEDEX872490911068 336391 6/5/2026
6/3/2026 #2337892NA D6067D2923778 MARIE HILATA MICPOR2BBOTXS 1 FEDEX872490911068 336392 6/5/2026
6/3/2026 #2337892NA D6067D2923778 MARIE HILATA TIEAZU2CBOTXS 1 FEDEX872490911068 336393 6/5/2026
6/3/2026 #2337892NA D6067D2923778 MARIE HILATA TIESKY2BBOTXS 1 FEDEX872490911068 336394 6/5/2026