2,272 tickets1-100

Re: How do I pick the right size?

Daniella Radman · daniella.radman@gmail.com · Gorgias #221390932

closed
Opened
15 May 2026, 12:06
Closed
21 May 2026, 13:36
Assignee
Gelou - Returns Team
returnsreturns_approvedreturns_follow-upreturns_processedtrianglai_handoverchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-15 12:06:54· chat/gorgias_chat
    > How do I pick the right size? Not sure about your size? You can check our Size Guide to find your perfect fit 💕 Still have questions? I’m here to help! > Yes I’m connecting you with our Support Team for tailored sizing advice. Please stay in the chat, a specialist will take over shortly.
  2. CUSTOMER2026-05-15 12:07:32· chat/gorgias_chat
    Good morning I ordered two bathing suits from you. One is the scoop neck size small in the top small on the bottom I feel like I need a little bit more coverage in the top but felt like my measurements fell under the small now I’m trying to decide between the small plus and the small plus plus
  3. CUSTOMER2026-05-15 12:07:52· chat/gorgias_chat
    However, the other bathing suit that I ordered the brown and yellow polkadot one with the tie in the front, the small works in that top for me so I’m just a bit confused on sizing do the scoop necks tend to fit smaller
  4. AGENT2026-05-15 12:08:08· chat/helpdesk
    Hi! I’m Anna, and I'd be happy to help you with sizing!
  5. CUSTOMER2026-05-15 12:08:53· chat/gorgias_chat
    Thanks Anna!!
  6. AGENT2026-05-15 12:09:20· chat/helpdesk
    Yes, the scoop styles can sometimes feel a little smaller in coverage compared to some of our other tops, especially depending on breast shape and how much coverage you personally prefer.
  7. CUSTOMER2026-05-15 12:09:54· chat/gorgias_chat
    Ok so now because in the size chart I fell under the small but it’s too small - I’m unsure of the smal + or small ++
  8. AGENT2026-05-15 12:09:58· chat/helpdesk
    Since the Small fits overall but you’re only wanting a bit more coverage, yoou may size up to S+
  9. CUSTOMER2026-05-15 12:10:01· chat/gorgias_chat
    Also, do I need to return the entire bathing suit or can I just exchange the top?
  10. AGENT2026-05-15 12:10:28· chat/helpdesk
    You can also size up to S++ if you need more coverage. That's 2 cm more in cup height compared to S.
  11. AGENT2026-05-15 12:10:36· chat/helpdesk
    Yes, you can return just the top for exchange.
  12. CUSTOMER2026-05-15 12:10:53· chat/gorgias_chat
    Ok - and perfect - so when I go to re-purchase the top, how do I do that or do I just do an exchange?
  13. CUSTOMER2026-05-15 12:11:06· chat/gorgias_chat
    I think I’m gonna go with the plus plus
  14. AGENT2026-05-15 12:11:34· chat/helpdesk
    Just request an exchange. I can help you with that.
  15. AGENT2026-05-15 12:11:39· chat/helpdesk
    May I have the order number, please?
  16. CUSTOMER2026-05-15 12:12:10· chat/gorgias_chat
    Amazing! 2330674NA
  17. AGENT2026-05-15 12:13:08· chat/helpdesk
    Thank you! Hold on, please.
  18. AGENT2026-05-15 12:13:44· chat/helpdesk
    To confirm, you'd like to exchange the MAIA - ALINA top to S++, correct?
  19. CUSTOMER2026-05-15 12:14:15· chat/gorgias_chat
    What’s the difference between the small + and ++
  20. CUSTOMER2026-05-15 12:15:26· chat/gorgias_chat
    I think the small + should be ok I also don’t want it too covered
  21. AGENT2026-05-15 12:17:45· chat/helpdesk
    It has the same band size as S, but the cup height is 1 cm more.
  22. CUSTOMER2026-05-15 12:18:05· chat/gorgias_chat
    I’m torn between the two sizes
  23. AGENT2026-05-15 12:18:58· chat/helpdesk
    If you think you're okay with 1 cm more cup height, go with S+.
  24. CUSTOMER2026-05-15 12:19:02· chat/gorgias_chat
    Can I send you a picture
  25. AGENT2026-05-15 12:19:06· chat/helpdesk
    Otherwise, exchange to S++.
  26. AGENT2026-05-15 12:19:38· chat/helpdesk
    Yes, you can. If it's okay with you.
  27. CUSTOMER2026-05-15 12:20:54· chat/gorgias_chat
    So my concern is on the scoop - but I don’t want it to covered
  28. AGENT2026-05-15 12:21:03· chat/helpdesk
    Thank you for sending.
  29. AGENT2026-05-15 12:22:21· chat/helpdesk
    Looks like you can go with an S+.
  30. CUSTOMER2026-05-15 12:22:32· chat/gorgias_chat
    Ok perfect - that’s super helpful!
  31. AGENT2026-05-15 12:22:35· chat/helpdesk
    I'll try to find a video for you.
  32. AGENT2026-05-15 12:22:40· chat/helpdesk
    Hold on, please.
  33. CUSTOMER2026-05-15 12:22:45· chat/gorgias_chat
    Thanks!
  34. AGENT2026-05-15 12:22:58· chat/helpdesk
    https://www.tiktok.com/@triangl/video/7097224732675771653
  35. AGENT2026-05-15 12:23:06· chat/helpdesk
    Please let me know if you can open it.
  36. CUSTOMER2026-05-15 12:23:23· chat/gorgias_chat
    That’s a perfect video of the small + is good
  37. AGENT2026-05-15 12:23:41· chat/helpdesk
    I'm glad it helped!
  38. AGENT2026-05-15 12:23:51· chat/helpdesk
    I'll go ahead and submit the request now.
  39. AGENT2026-05-15 12:24:01· chat/helpdesk
    Please expect their email from this point up to 24 hours.
  40. CUSTOMER2026-05-15 12:24:07· chat/gorgias_chat
    Thanks so much!
  41. AGENT2026-05-15 12:24:17· chat/helpdesk
    You're most welcome! It has been a pleasure assisting you. Thanks, and have a lovely day! x
  42. CUSTOMER2026-05-15 12:24:39· chat/gorgias_chat
    You’ve been so helpful gonna make it easier to order a couple more now thank you! Have a beautiful day!
  43. AGENT2026-05-15 12:24:57· chat/helpdesk
    You too! xx
  44. AGENT2026-05-15 12:25:21· chat/helpdeskINTERNAL
    Hi, RT! For your assistance, please. Thanks! x #2330674NA Exchange MAIA - ALINA top to S+.
  45. AGENT2026-05-16 05:35:24· email/helpdesk
    Hi Daniella, Thank you for getting in touch. We are confirming your exchange request and have approved the exchange for the following items: Returning: MAIA - ALINA Top S (Send back your Top Only in its original plastic packaging.) Exchanging For: MAIA - ALINA Top S+ (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2330674NAEX ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for Canadian customers): Canada TRIANGL RETURNS Ottawa Logistics Fulfillment 1270 Humber Place Ottawa, ON K1B 0B4 Canada ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna
  46. AGENT2026-05-16 05:35:29· chat/helpdeskINTERNAL
    EXCHANGE #2330674NA 2330674NAEX NMAIALITOPSP 39
  47. CUSTOMER2026-05-19 20:58:28· email/email
    Hi Joanna - confirming I have sent the top back, with tracking on Express Post
  48. AGENT2026-05-21 13:36:14· email/helpdesk
    Dear Daniella, Thanks for sending this through! We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Gelou
  49. AGENT2026-05-21 13:36:51· email/helpdeskINTERNAL
    2330674NA / 2330674NAEX EX PROCESSED: 05/21/2026 | NEW ORDER #2341014NA SD: 5/19/26 | TN: 0100450291325341 > In transit
  50. AGENT2026-05-28 10:53:24· email/helpdeskINTERNAL
    #2330674NA 2330674NAEX Daniella Radman NMAIALITOPS 1 100450291325341 770 5/28/2026
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