11,964 tickets1-100

Re: I need to speak to customer service and when I call them, they won’t answer and when I tried to emai ...

Sophia Freeman · 180383@esj.org · Gorgias #221664593

closed
Opened
17 May 2026, 16:59
Closed
17 May 2026, 17:55
Assignee
Trish - Orders
ordor_tracking adviseorderstrianglai_answeredai_handoverai_next_genchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-17 16:59:40· chat/gorgias_chat
    I need to speak to customer service and when I call them, they won’t answer and when I tried to email them, it says the email is invalid
  2. AI_AGENT2026-05-17 16:59:50· chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. I’m sorry to hear about this, let me see how we can help. I’ll pass this over to our team so they can help you directly, they’ll join shortly. Please hold on for a moment while I transfer the chat. You can expect a response in about 1 minute.
  3. AGENT2026-05-17 17:00:16· chat/helpdesk
    Hi there! I’m Janis, and I’ll be helping you from here.
  4. AGENT2026-05-17 17:01:09· chat/helpdesk
    We currently do not have a phone support. Could you please let us know your concern so we can direct you to the appropriate department and assist you further?
  5. CUSTOMER2026-05-17 17:01:43· chat/gorgias_chat
    hello i ordered a bikini may 11 and i still haven’t gotten anything. I tried checking the tracking number and it says that it’s waiting on details
  6. AGENT2026-05-17 17:02:04· chat/helpdesk
    I'm sorry to hear that you haven't received an update yet. I will endorse this concern to our Orders Team to further assist you. May I know your order number and email address, please?
  7. CUSTOMER2026-05-17 17:03:21· chat/gorgias_chat
    email address is 180383@esj.org
  8. AGENT2026-05-17 17:04:02· chat/helpdesk
    Thanks, Sophia. How about the order number?
  9. AGENT2026-05-17 17:06:16· chat/helpdesk
    I'm sorry, I just want to check up on you. Still online?
  10. AGENT2026-05-17 17:08:08· chat/helpdesk
    It seems like we have lost contact. I may need to terminate this chat as of the moment. But please don't hesitate to chat with us again anytime should you need assistance. Have a lovely day! xx
  11. AGENT2026-05-17 17:08:15· chat/helpdeskINTERNAL
    Hi Orders, Concern - Order status / TN cx - I need to speak to customer service and when I call them, they won’t answer and when I tried to email them, it says the email is invalid hello i ordered a bikini may 11 and i still haven’t gotten anything. I tried checking the tracking number and it says that it’s waiting on details email address is 180383@esj.org cx NR Thanks.
  12. CUSTOMER2026-05-17 17:24:51· email/email
    I bought the quick shipping package that was $20. It's been 7 days… the package is still where it started. This is a problem
  13. AGENT2026-05-17 17:31:59· email/helpdesk
    Dear Sophia, Thank you for reaching out to us. Trish here from Triangl's Orders team. Your message was forwarded to us by our Live Chat Team. I’m really sorry for the frustration and concern caused by the delay. We’re currently experiencing a temporary increase in order volume, which may cause slight delays in dispatch. Please rest assured that your order is being processed and will ship as soon as possible. Please find your tracking details below: Order Number: #2332469NA Tracking Number: 525701702016 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=525701702016 At the moment, the shipment is awaiting pickup by FedEx from our warehouse. Once collected, it should be there in 2-3 business days. Weekends, holidays, and customs clearance delays may not be included. If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Trish
  14. CUSTOMER2026-05-17 17:44:45· email/email
    Order number 2332469NA
  15. AGENT2026-05-17 17:55:24· email/helpdesk
    Dear Sophia, Thank you for reaching out to us. Trish here from Triangl's Orders team. Your message was forwarded to us by our Live Chat Team. I’m really sorry for the frustration and concern caused by the delay. We’re currently experiencing a temporary increase in order volume, which may cause slight delays in dispatch. Please rest assured that your order is being processed and will ship as soon as possible. Please find your tracking details below: Order Number: #2332469NA Tracking Number: 525701702016 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=525701702016 At the moment, the shipment is awaiting pickup by FedEx from our warehouse. Once collected, it should be there in 2-3 business days. Weekends, holidays, and customs clearance delays may not be included. If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Trish
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