CUSTOMER2026-05-29 16:13:39路 email/email
Hi,
This month I placed an order for two bikinis. Both arrived in great
condition; however, after one ware, one of the end capes of the strings
came off. Can you please let me know if you are able fix or replace?
AGENT2026-06-01 11:26:44路 email/helpdesk
Dear Jenna,
Thank you for reaching out to us.
We're sorry to hear about what happened to your bikini, and we're glad to assist.
Can you please share the following details:
Was the item machine washed?
Was it the bikini top or bottom string?
How was the item dried and stored?
From there, we will assess and look into this. If you have other concerns, let us know and we're here to help.
We hope to hear from you soon.
Kindest,
Elaine xx
AGENT2026-06-01 11:27:28路 email/helpdeskINTERNAL
Order# 2333626NA / ID verified
CUSTOMER2026-06-01 13:21:18路 email/email
Hi,
Answers below.
1. The item was hand washed/rinsed after it fell off (it fell off while
untying the strings to take off).
2. It is bikini bottom string
3. It was air dried on a barstool inside and not near windows.
AGENT2026-06-03 03:13:00路 email/helpdesk
Hi Jenna,
Thank you so much for sharing this!
At TRIANGL, we take great pride in the quality of our products. Every item undergoes intensive quality control and care before it鈥檚 sent out, so what you've described sounds like an isolated case. That said, we completely understand your disappointment, and we鈥檇 love to send out a replacement!
Unfortunately, the VINCA - VISS - Bottom / M / Tie-side / Cheeky is now out of stock and will no longer be replenished, so you may choose a different style instead (of the same price as your original order). Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
Please note that the replacement will be shipped to the original address used at the time of purchase (unless you鈥檇 like it sent elsewhere鈥攋ust let us know!).
We look forward to your response!
Kindest,
Nikka
AGENT2026-06-03 03:13:37路 email/helpdeskINTERNAL
NON-CX FA EX: 2333626NA / OOS
SIDVIS2ABOTM 0 (no replen)
Issue: Logo > Tassel / https://prnt.sc/jP_OVOU5iabV
CUSTOMER2026-06-05 22:38:22路 email/email
Hi,
Thank you for the update. Super bummer about the red bikini it is gorgeous.
My options are:
1.
VINCA - ADAO PINK TEXTURED TRIANGLE BIKINI SET (SMALL TOP / MEDIUM BOTTOM)
Bottom Shape: standard bottom in cheeky
2.
VINCA - TIRAMISU FLORAL TRIANGLE BIKINI SET
(SMALL TOP / MEDIUM BOTTOM)
Shape: standard in cheeky
3.
VINCA - POMEGRANATE PINK TRIANGLE BIKINI SET BRIGHT PINK(SMALL TOP / MEDIUM
BOTTOM)
Bottom Shape: standard bottom in cheeky
AGENT2026-06-08 09:05:45路 email/helpdesk
Dear Jenna,
Thank you for getting back to us.
I have filed a request to have your new VINCA - TIRAMISU Floral Triangle Bikini - Top S / Bottom M / Standard / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days.
In regards to the damaged bottom and its matching top, no need to send these back.
Your RA number for the replacement is: 2333626NAEX
Thank you for choosing Triangl! Please don't hesitate to contact us if you need anything else, we're always here to assist you.
Kindest,
Crystel
AGENT2026-06-08 09:06:38路 email/helpdeskINTERNAL
NON CX FA EX 2333626NA / 2333626NAEX
EX PROCESSED June 8, 2026
NEW ORDER 2357065NA
CUSTOMER2026-06-08 13:16:43路 email/email
Thank you very much. So appreciate it!
AGENT2026-06-11 09:59:17路 email/helpdesk
Dear Jenna,
You are most welcome!
It's always our pleasure to assist our lovely customers.
If we can be of any additional help, please do not hesitate to reach out to us.
Have a great day!
Kindest,
Pearl