Re: New customer message on May 21, 2026 at 10:54 am

Dear Heather, I am so sorry to hear about what you and your husband have been going through. We understand that these are extraordinary circumstances and we will make a one time exception for you to return but for an exchange only. Please note that since this is a one-time exception only, the exchange/new items can no longer be approved for another exchange or refund. Before we proceed, can you please share the below details: 1. Style Name / Sizes you are returning 2. Style Name + Sizes (Style + Top/Bottom Sizes + Bottom Shape if applicable) you would like to exchange for We look forward to your response! Kindest, Jetz

2312590NA SM Approved OTE EX DOD: April 16, 2026 Initial: May 21, 2026 (35 days)

Hi Heather, Thank you so much for your kind words and continued support of the brand. We truly appreciate it. We completely understand where you’re coming from. At the moment, we do not offer store credits, but we’d be happy to assist you with an exchange instead. If you still don’t have replacement items in mind at the moment, you may return the items first, and we will process the exchange once the items are received in our warehouse and once you’ve selected your preferred styles. We can process the exchange right away once your chosen styles are available in stock. If this works for you, please let us know and we will send the return instructions. Kindest, Kiara xx

2312590NA SM Approved OTE EX -SM adv: cx can send back the items first and once cx has EX items in mind, we can process it right away.

Hi Heather, Thank you for your message and for your confirmation. We will wait for the items/style names and size you need. Meanwhile, we are confirming your exchange request and have approved the exchange for the following items: Returning: AVILA - TORE Mini Dress M/L CELESTE - COOKIE Short L NURIA - PERL Playsuit M VINCA - PIGI Top XL / Bottom XL / Cheekiest SOFI - COOKIE Top L / Bottom XL / Cheekiest MALA - BANC Top XL / Bottom / L / Cheekiest MAIA - LEMONADE Top XL / Bottom L / Cheekiest (Send back the dress, shorts, playsuit and full sets, please include your bag/pouch in original plastic packaging.) Exchanging For: ITEMS NEEDED - TO FOLLOW (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2312590NAEX ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes - Since a one-time exception was granted, the new items are no longer valid for any future requests. • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx

OTE EX / SM APPROVED 2312590NA /2312590NAEX ITEMS NEEDED - TO FOLLOW