31,243 tickets1-100

Re: ORDER #2320518NA

Briana Paez ¡ briana.paez0611@gmail.com ¡ Gorgias #220093645

closed
Opened
7 May 2026, 03:40
Closed
27 May 2026, 09:37
Assignee
Elaine - Returns Team
returnsreturns_approvedreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-05-07 03:40:45¡ email/helpdesk
    Dear Briana, We have received your Exchange Request #4C1BB02909398. We are eager to assist; however, the styles (MICA - COOKIE Bottom S / Cheeky and MALA - JADED GREEN Bottom S / Cheeky) you selected are low in stock and may no longer be available once your items arrive back at our warehouse. Both tops for these styles are currently available. We would like to offer 2 options; place a new order today to secure all the styles you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-18 2. Order all the new bikinis/sizes that you require (in full sets) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2320518NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx
  2. AGENT2026-05-07 03:41:36¡ email/helpdeskINTERNAL
    pending approval 2320518NA 4C1BB02909398 / clarify ex items aoos: MICCOOTOPS 55 STACOOBBOTS 11 MALJAD2TOPS 47 SIDJAD2ABOTS 13
  3. CUSTOMER2026-05-13 17:17:25¡ email/email
    Attached below is the new order I just placed. Would you be able to send me the return label, so I can send back the same items I have with me?
  4. AGENT2026-05-14 10:22:34¡ email/helpdesk
    Hi Briana, Thank you for getting back to us and sharing your new Order #2334343NA. Your return for Order #2320518NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MICA - COOKIE Scoop Bikini Set: Top / XS / Bottom / XS / Cheeky MALA - JADED GREEN Neoprene Balconette Bikini Set: Top / XS / Bottom / XS / Cheeky (Send the full sets and bags/pouches in their original plastic packaging.) Return Authorization (RA) Number: 4C1BB02909398 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Kiara
  5. AGENT2026-05-14 10:22:47¡ email/helpdeskINTERNAL
    RF&REP 2320518NA 4C1BB02909398
  6. CUSTOMER2026-05-18 17:51:15¡ email/email
    Hi. I made the new order, I just need the return label now. I previously emailed you the attached images of new order. I just need a return label please.
  7. AGENT2026-05-20 08:19:29¡ email/helpdesk
    Dear Briana, Thanks for your message, and I understand you’re ready to proceed with the return. Please be advised that Triangl does not provide return labels. The shipping cost incurred for returning item/s to Triangl is not covered or reimbursed by us. We suggest using regular post as opposed to commercial couriers as they can be costly. You may go to your local post office and have it shipped as regular post as this will significantly lower the cost (just save the receipt for future reference). Should you have further questions or concerns, please do not hesitate to contact us. Kindest, Pearl
  8. AGENT2026-06-01 12:15:18¡ email/helpdeskINTERNAL
    5/27/2026 #2320518NA 4C1BB02909398 BRIANA PAEZ MICCOOTOPXS 1 UPS1ZG508980321025673 334859 5/28/2026 5/27/2026 #2320518NA 4C1BB02909398 BRIANA PAEZ STACOOBBOTXS 1 UPS1ZG508980321025673 334860 5/28/2026 5/27/2026 #2320518NA 4C1BB02909398 BRIANA PAEZ MALJAD2TOPXS 1 UPS1ZG508980321025673 334861 5/28/2026 5/27/2026 #2320518NA 4C1BB02909398 BRIANA PAEZ SIDJAD2ABOTXS 1 UPS1ZG508980321025673 334862 5/28/2026
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