Re: ORDER #2335905NA

Dear Kyndall, We have received your Exchange Request #B35F382921158. We are eager to assist but unfortunately, the SOFI-COOKIE Halter Bikini Set -Top / L / BOTTOM XL Cheeky you have selected are low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-20 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order ##2335905NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Geelah

#2335905NA / B35F382921158 SOFCOOTOPL 23 SIDCOOABOTXL 2

Hi Kyndall, Thank you for confirming your request! Here’s your unique free shipping code: EXCHANGE-TRIANGL-21 It is valid for one order and can be used within the next 48 hours. Once you've placed your new order, kindly email us your new order number, and we’ll promptly send you the return instructions. Please note that we do not provide return label. The cost of returning items to Triangl is not covered or reimbursed. However, customers are welcome to use any postal service or carrier of their choice for returns. We generally recommend using a registered postal service (while avoiding express shipping where possible) and keeping the tracking information for reference. We look forward to hearing from you soon! Kindest, Joan xx

Hi Kyndall, Thank you for getting back to us and sharing your new Order #2346595NA. Your return for Order #2335905NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: SOFI - COOKIE Halter Bikini Set - Top / M :: Bottom / M / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: B35F382921158 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Geelah

RF & REP #2335905NA B35F382921158

Dear Kyndall, Hope this email finds you well. We are reaching out regarding your Refund request for order #2335905NA. We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please list the Style Name, Sizes (top/bottom) you have sent back? Once we receive your reply, we will double check this and process your request as soon as possible. Kindest, Reena

2335905NA / B35F382921158 6/8/2026 #2335905NA N/A KYNDALL SKELTON CELCOOBOTM 1 UPS1Z786FW90385401980 337774 6/12/2026 6/8/2026 #2335905NA N/A KYNDALL SKELTON N/A 1 UPS1Z786FW90385401980 337775 6/12/2026

Hi Kyndall, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We're pleased to inform you that your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Jetz