Re: Order # 2322617NA

Dear Lana, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We truly appreciate you being a part of TRIANGL and understand how frustrating it can be when something doesn’t work out as expected. As much as we’d love to assist, our Refund & Exchange Policy allows requests to be made within 14 days from the date of delivery. Upon checking, your order was delivered on April 30, 2026, and we received your request on May 29, 2026. Unfortunately, this means we’re unable to process a return or exchange at this time. For full details on our Returns Policy, you can check here: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions We’re truly sorry we can’t accommodate your request on this occasion, but if there’s anything else we can do to help, please don’t hesitate to let us know—we’d love to assist in any way we can! Kindest, Jetz

2322617NA / declined due to dod DOD: April 30, 2026 Initial: May 29, 2026

Hi Lana, Thank you for reaching out, and I sincerely apologize for the disappointment and frustration this situation has caused. I completely understand your concern, especially since this was a birthday gift and you purchased two premium bikinis. We normally approve exchange requests within 14 days from the order’s delivery date. However, as we value you as our customer, we are glad to offer you a one-time exception to exchange your daughter's bikini for the same item in the correct size. Please note the following: Since this is a one-time exception, the exchanged/new item will not be eligible for any further exchanges or refunds. The replacement item will be shipped to the same address used on the original order. Unfortunately, we are unable to change the shipping address due to sales tax regulations that vary by state. We hope this solution helps, and we appreciate your understanding. Please let us know if you would like to proceed with the exchange and confirm the top size you need so we can check the stocks for you. We’ll be happy to assist with the next steps. Kindest, Geelah

2322617NA / OTE EX SA Approved / Clarify EX items DOD: April 30, 2026 Initial: May 29, 2026

Dear Lana, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your exchange request and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Pearl