31,919 tickets1-100

Re: Order #2313597NA

Logan Donahue ¡ logandonahue71@gmail.com ¡ Gorgias #222091850

closed
Opened
20 May 2026, 10:42
Closed
23 May 2026, 05:27
Assignee
Joanna - Returns Team
Order
2313597
returnsreturns_clarif on-holdreturns_clarificationreturns_processedtrianglchannel-email

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  1. AGENT2026-05-20 10:42:18¡ email/helpdesk
    Dear Logan, We're emailing about your Refund Request for Order #2313597NA that was approved on April 19, 2026. As communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, we received your items beyond the specified time frame however we are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. Kindest, Gelou
  2. AGENT2026-05-20 10:42:49¡ email/helpdeskINTERNAL
    2313597NA / 728C402895387 CLARIFICATION | SHIPPED BEYOND 14 DAYS > OFFERED OTE EX 5/18/2026 #2313597NA N/A LOGAN DONAHUE NCORDEL2TOPL 1 USPS9400150899561408452688 332629 5/19/2026 5/18/2026 #2313597NA N/A LOGAN DONAHUE NCORDEL2ABOTM 1 USPS9400150899561408452688 332630 5/19/2026
  3. CUSTOMER2026-05-20 13:33:14¡ email/email
    Dear Gelou, Thank you for your response and for reviewing my request. I appreciate the exception being offered for an exchange. However, I would respectfully like to request a refund instead. While I understand the return was received outside of the stated timeframe, I did complete the return process in good faith and would greatly appreciate consideration for a full refund rather than store merchandise. At this time, I would prefer not to select replacement styles, and I kindly ask that this matter be escalated or reviewed once more for a refund approval. Thank you again for your time and understanding. I look forward to hearing from you soon.
  4. AGENT2026-05-23 05:27:06¡ email/helpdesk
    Dear Logan, Thank you for patiently waiting. With our manager's approval, your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Joanna
  5. AGENT2026-05-23 05:27:19¡ email/helpdeskINTERNAL
    OTE RF #2313597NA 728C402895387 SM HQ approved - SHIPPED BEYOND 14 DAYS
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