AGENT2026-05-13 00:53:21· email/helpdesk
Hi Abbey,
Thank you for reaching out to us.
Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon review, we see that your order was delivered on April 27, 2026, and your request was sent on May 12, 2026, which is outside of this timeframe.
However, we’d love to assist you and are happy to make an exception in this case. We’d highly recommend an exchange (of the same price as your original order), as it allows you to find another item you love. If you’re interested, kindly send us the style name and the sizes you want for both the top and bottom (including the bottom shape, if applicable).
Please let us know if you’d prefer an exchange or a refund, and we’ll guide you through the next steps. You can also find more details on our Returns Policy here:
https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
Looking forward to your response! Let us know how you'd like to proceed, and we’ll take care of the rest.
Kindest regards,
Nikka
AGENT2026-05-13 00:54:05· email/helpdeskINTERNAL
Pending Approval / 2320110NA / D663AA2914140 / Offered EX
15 days
CUSTOMER2026-05-13 17:13:05· email/email
Hi! I would love an exchange!
MICA-cookie scoop bikini set Size large topSize large bottom in cheekiest style
AGENT2026-05-14 10:04:48· email/helpdesk
Dear Abbey,
Thank you for your response, and we're glad to assist.
We'd love to help you with the exchange, but unfortunately, the MICA - COOKIE top L , bottom L / Cheekiest is low in stock and may no longer be available once your items arrive back to our warehouse. We understand how frustrating this must be, and we apologize for the inconvenience caused.
We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-19
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order # 2320110NA
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Thanks again. Look forward to your confirmation.
Kindest,
Elaine xx
AGENT2026-05-14 10:05:14· email/helpdeskINTERNAL
MICCOOTOPL 5 , STACOOCBOTL 4 / AOOS
CUSTOMER2026-05-14 11:46:54· email/email
I prefer to just do a refund. Thank you
AGENT2026-05-15 21:22:10· email/helpdesk
Hi Abbey,
Thank you for confirming your return request!
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
⸻
Items Approved for Refund:
CORA - DELLO Set: L / L Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: D663AA2914140
⸻
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸻
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸻
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸻
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
⸻
Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸻
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Joan
AGENT2026-05-15 21:22:13· email/helpdeskINTERNAL
RF #2320110NA / D663AA2914140
AGENT2026-05-28 13:47:13· email/helpdeskINTERNAL
5/26/2026 #2320110NA N/A ABBEY KEMP NCORDEL2ABOTL 1 USPS9505510993376139992768 334319 5/27/2026
5/26/2026 #2320110NA N/A ABBEY KEMP NCORDEL2TOPL 1 USPS9505510993376139992768 334320 5/27/2026