31,919 tickets1-100

Re: Order #2326327NA

Meredith Berry ¡ meredithberry7@gmail.com ¡ Gorgias #221065270

closed
Opened
13 May 2026, 12:28
Closed
23 May 2026, 09:51
Assignee
Gelou - Returns Team
Order
2326327
returnsreturns_approvedreturns_clarificationreturns_processedtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-05-13 12:28:26¡ email/helpdesk
    Hi Meredith, Thank you for reaching out. We’re sorry to hear that the item you received doesn’t fit as expected. We know that with swimwear, everyone’s shape is unique, and sometimes a different style or size works better. Before approving your refund request, we’d be happy to offer you the option to exchange your item for any product of your choice from the TRIANGL collection (of the same price as your original order). If you’d like to proceed, please let us know — and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the item you’d like to exchange for. We’ll then guide you through the exchange process. Of course, if you prefer a refund instead, that’s no problem—just let us know, and we’ll share the next steps with you. Please note that original return shipping costs are non-refundable. Kindest, Kiara
  2. AGENT2026-05-13 12:28:39¡ email/helpdeskINTERNAL
    PENDING APPROVAL / #2326327NA B3654D2913782 / OFFERED EX
  3. CUSTOMER2026-05-13 15:00:13¡ email/email
    I would prefer a refund, thank you!
  4. AGENT2026-05-14 05:14:36¡ email/helpdesk
    Hi Meredith, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - LOKO Top M / Bottom S Cheeky VINCA - TANNA Top M / Bottom S Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: B3654D2913782 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Kyla
  5. AGENT2026-05-14 05:14:55¡ email/helpdeskINTERNAL
    #2326327NA B3654D2913782 RF
  6. CUSTOMER2026-05-20 15:40:01¡ email/email
    Here is the return confirmation. Thank you!
  7. AGENT2026-05-23 09:51:11¡ email/helpdesk
    Hi Meredith, Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Joanna
  8. AGENT2026-05-23 09:51:24¡ email/helpdeskINTERNAL
    FP #2326327NA B3654D2913782 TN 1Z4T1B520303820228 ADD 5/22/2026
  9. AGENT2026-05-27 12:00:33¡ email/helpdeskINTERNAL
    2326327NA / B3654D2913782 5/22/2026 #2326327NA B3654D2913782 MEREDITH BERRY VINTANTOPM 1 UPS1Z4T1B520303820228 333857 5/26/2026 5/22/2026 #2326327NA B3654D2913782 MEREDITH BERRY VINLOKTOPM 1 UPS1Z4T1B520303820228 333858 5/26/2026 5/22/2026 #2326327NA B3654D2913782 MEREDITH BERRY VINTANABOTS 1 UPS1Z4T1B520303820228 333859 5/26/2026 5/22/2026 #2326327NA B3654D2913782 MEREDITH BERRY VINLOKABOTS 1 UPS1Z4T1B520303820228 333860 5/26/2026
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