Re: Order #2329526NA

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1. AGENT2026-05-16 06:17:21· email/helpdesk
   Dear Rona, Thank you for getting in touch, we have received your Exchange Request #13116B2916251. JARA - JETT Black Balconette Bikini: Bottom / XS / Cheeky MAIA - AZURE SPARKLE Crop Bikini : Bottom / XS / Cheekiest We are eager to assist but unfortunately, the style you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-19 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2329526NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Lynn
2. AGENT2026-05-16 06:17:55· email/helpdeskINTERNAL
   #2329526NA 13116B2916251/ TIEJETFBBOTXS 23 | STAAZU2CBOTXS 12
3. CUSTOMER2026-05-16 08:01:42· email/email
   Hey lynn Thank you for getting back to me So just to double-check that I understood correctly: If I choose option 1 (place a new order), I will need to reorder both sets in full (including both tops and bottoms) and pay for a completely new order. Then, after I receive it, I will need to return my original order (#2329526NA), and only after that will you initiate the full refund for me? Please don't forget I have paid taxes as well (that are pre-paid), so I would not want to pay it twice. Thank you ‫בתאריך שבת, 16 במאי 2026 ב-9:17 מאת ‪Returns Team‬‏ :‬
4. CUSTOMER2026-05-16 08:27:34· email/email
   Hey again Lynn I would like to clarify that the solution you offered is not reasonable from my perspective. I originally paid a certain amount on the date of purchase, and according to your proposal, I am now required to place a completely new order and pay the full amount again, while waiting for a future refund. This effectively means I am paying twice for the same items. In addition, I would be required to pay prepaid taxes and duties again, which I understand will not be refunded. On top of that, the exchange rate has changed since my original purchase, meaning that placing a new order now would result in a higher overall cost for me. This is simply not fair. I am a customer who is not yet familiar with your sizing, and this request is only for a size exchange — there is no justification for me to bear additional financial burden because of that. I have also spoken with someone who experienced a similar situation with your company, and in her case, the replacement items were sent before returning the original order. I expect to receive the same level of service. I would appreciate it if you could offer a more reasonable solution, such as: - Sending the new sets first, and then allowing me to return the original items, or - Sending only the bottoms I need in the correct size, after which I will return the original ones Alternatively, I am open to other fair solutions, but paying twice is not acceptable. I look forward to your response, so we can solve this asap. Thank you
5. AGENT2026-05-16 10:11:52· email/helpdeskINTERNAL
   Hi Returns Team, Rona reached out via IG. Forwarding for your assistance, please. Thank you x > Yes, I’m aware of that, and I already placed a return request, but got an email from an associate that asked for me something that is not quite fair or matches good costumer service standards or reasonable return process. I was told that since I ordered new styles and they are in high demand and low stock, by the time the refund is processed, the new size I need might be out of stock. Therefore, they are asking me to place a new order (meaning paying again, double for 2 new full sets), and only afterward proceed with the return. This is not a reasonable solution for two sets of swimsuits, especially when I only need to exchange the bottom for a different size. I would appreciate any further assistance.
6. AGENT2026-05-16 10:14:04· email/helpdeskINTERNAL
   > I need to exchange only the bottoms: Since I am tiny , I will need both cheekiest and in size XS
7. AGENT2026-05-16 10:41:32· email/helpdeskINTERNAL
   Hi Returns Team, Rona followed up via IG. Forwarding for your assistance, please. Thank you x > Will we be able to find a solution without the need for me to re-order and pay for two sets again before the return?
8. AGENT2026-05-16 14:51:00· email/helpdesk
   Hi Rona, Thank you so much for taking the time to share your concerns with us, and we truly appreciate your patience throughout this process. We completely understand the situation and because the styles you selected are currently in very high demand with limited stock remaining, we’ve gone ahead and processed your exchange items in advance to help secure the stock for you and avoid them selling out while your return is in transit. A new Order Confirmation has been sent and the tracking number will follow in the next 1-2 business days. Please note that this is a special exception made for your order. We kindly ask that you ship your original items back within 24 hours. Once shipped, please simply email us a copy of your postage receipt along with the tracking information so we can monitor the return. Here's the details of your exchange request for the following items: Returning: JARA - JETT Black Balconette Bikini: Bottom / XXS Cheeky MAIA - AZURE SPARKLE Crop Bikini : Bottom / XS / Cheeky (Send back your Bottoms only, please include your bag/pouch in original plastic packaging.) Exchanging For: JARA - JETT Black Balconette Bikini: Bottom / XS / Cheekiest MAIA - AZURE SPARKLE Crop Bikini : Bottom / XS / Cheekiest (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 13116B2916251 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For Asia, the Middle East, South America, and Africa) Hong Kong TRIANGL RETURNS c/o James Cargo Fulfilment Logistics Centre 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Please email proof of postage once your return has been shipped. We hope this solution helps make the process smoother for you, and we truly appreciate your cooperation and understanding. Please let us know if you have any questions at all — we’re always happy to help. Warm regards, Lynn
9. AGENT2026-05-16 14:52:56· email/helpdeskINTERNAL
   #2329526NA 13116B2916251 - SM approved to process ahead + POP to follow New Order: 2336655NA
10. CUSTOMER2026-05-16 15:31:22· email/email
    Hey Lynn, Thank you so much for your email and for going the extra mile for me. I completely understand that this is an exception, and I truly appreciate the level of service, care, and the solution you've offered—it really means a lot. I'll go to the post office tomorrow to send the package back. I just want to make sure I've understood everything correctly—when returning the two bottoms, should I also include the pouch that came with each item? And of course with the nylon plastic bag that has the barcode. And just to confirm, will the new shipment include new pouches along with the replacement pieces? Thanks again for all your help, I really appreciate it. Thank you again for your efforts Appreciated Best
11. AGENT2026-05-16 15:57:44· email/helpdesk
    Hi Rona, Thank you so much for your kind words and understanding. We truly appreciate it. Yes, please send back the bottoms together with their matching pouches and the original plastic bags with the dispatch note. This will help our warehouse document everything smoothly once received. Your replacement shipment will include brand new pouches along with the replacement bottoms. Thank you again for your patience and cooperation. We really appreciate your efforts as well, and we will be keeping an eye out for your return tracking once shipped. Best, Lynn
12. CUSTOMER2026-05-16 16:08:08· email/email
    Sure dear Thank you as well Just attached a picture of the package I will send tomorrow . Will share also the tracking number when I'll have Will keep you posted here , replying this email Thank you Best
13. CUSTOMER2026-05-17 11:06:25· email/email
    Hey again dear Lynn I have just sent the package of the return items Tracking number: RY507832497IL Assuming you will be able to see the status and track it in a couple of days. Attached pictures of the package and proof of postage Thank you
14. CUSTOMER2026-05-18 12:08:55· email/email
    Hey Lynn Please confirm you have seen my previous email , of the return items Thank you ‫בתאריך יום א׳, 17 במאי 2026 ב-14:06 מאת ‪rona kishon‬‏ :‬
15. AGENT2026-05-19 14:10:59· email/helpdesk
    Hi Rona, Apologies for the delay in getting back to you and for any inconvenience caused. Thank you for sending the package and for sharing the tracking number and photos of the proof of postage. I confirm that I’ve received your previous email regarding the return items and appreciate the update. If you need anything else, don’t hesitate to reach out—we’re always happy to help! Kindest, Lynn xx
16. CUSTOMER2026-05-19 14:29:09· email/email
    Thank you Lynn for your confirmation Can you pls share the tracking number of the new items that are on the way? Thank you
17. AGENT2026-05-19 14:59:59· email/helpdesk
    Dear Rona, Thank you for reaching out to us. I’m Trish from Triangl’s Orders Team, and I will be assisting you. We're pleased to inform you that your order #2336655NA has been shipped. Please find your tracking details below: Order Number: #2336655NA Tracking Number: 525701714774 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=525701714774 Please note that our order processing timeframe is 1-2 business days, while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays, and customs clearance delays may not be included. If you have any other ques