Re: Order# 2331775NA

Dear India, Thank you for getting in touch, we're glad to assist. We have received your Exchange Request # D297162917119 and we regret to hear that one of the tops' sizing did not fit. We'd love to help you with the exchange, but unfortunately, the MAIA - FARO - top Large is low in stock and may no longer be available once your items arrive back to our warehouse. We apologize for the inconvenience caused. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-19 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2331775NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Thanks again. Look forward to your confirmation. Kindest, Elaine xx

CLARIF , 2331775NA / D297162917119 MAIFAR3TOPL 9 / AOOS

Dear India, Thank you for your messages, and we're here to assist. We sincerely apologize for the delay in our response and for the frustration this experience has caused. We understand your concern given the timeline you were working with before your trip. Please be assured that your emails have not been ignored, and we're very sorry for not meeting your expectations. We truly appreciate your patience. We value you as a customer and as a gesture of goodwill, your exchange has been processed ahead. A new Order Confirmation has been sent, and the tracking number will be provided within the next 1-2 business days. Once you've posted your return, kindly send us a copy of the postage receipt and we'd be glad to monitor the shipment. We're confirming your exchange request and have approved the exchange for the following items: Returning: MAIA - FARO - top XL (Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.) Exchanging For: MAIA - FARO - top Large (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: D297162917119 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for UK customers): United Kingdom TRIANGL RETURNS Expand Talent 42 Swan Meadow Warwick CV34 6HZ United Kingdom ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time - we're here to help. Thanks again. Wishing you a wonderful weekend. Warm regards, Elaine xx

EX 2331775NA / D2971629171194 PROCESSED AHEAD 5/24/2026 new ORDER# 2343153NA SM APPROVED TO PROCESS AHEAD

Hi India, Thank you so much for the update, and we truly appreciate your cooperation throughout the exchange process. That sounds perfect — once you’ve sent the top back, could you please share the postage receipt along with the tracking number and courier name with us? This will help us monitor the return shipment and assist you more efficiently should there be any transit delays. We really appreciate you keeping us informed, and we’ll be here to help every step of the way. Kindest, Geelah

Hi India, Thank you for following up, and we apologize for the delay in getting back to you. We appreciate your patience and understanding while we looked into this for you. Thank you for sending this through! We have received your items back in our warehouse and have updated your details in our records. If you need further assistance, please let us know. Kindest, Geelah

2331775NA / D2971629171194 PROCESSED AHEAD 5/24/2026 6/1/2026 2331775NA N/A India Lawson MAIFAR3TOPXL 1 0211D0DA02CE7DEC No Visible Damage 1114 6/2/2026