Re: Orders #2327178NA & #2329875NA

Dear Lourdes, Thank you for reaching out. We’re sorry to hear that the items you received don’t fit as expected. We know that with swimwear, everyone’s shape is unique, and sometimes a different style or size works better. Before approving your refund request, we’d be happy to offer you the option to exchange your items for any product of your choice from the TRIANGL collection (of the same price as your original order). If you’d like to proceed, please let us know — and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the items you’d like to exchange for. We’ll then guide you through the exchange process. Of course, if you prefer a refund instead, that’s no problem—just let us know, and we’ll share the next steps with you. Please note that original return shipping costs are non-refundable. Kindest, Jetz

pending approval / offered ex #2327178NA 630AC12916882 #2329875NA E0D0612916884

Hi Lourdes, Thank you for confirming your return requests. Your return has been accepted. Please find your return instructions below. Once your return is received, full refunds will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MALA - VARO Green Velvet Balconette Bikini Set: Top S / Bottom S Cheeky ESTE - TURQUOISE Neoprene Scoop Crop Bikini Set: Top S / Bottom S Cheeky DARA - SILVER SPARKLE Triangle Bikini Set: Top S / Bottom S Cheeky VINCA - DORE Pink Triangle Bikini Set: Top S / Bottom S Cheeky (Send the 4 full sets and bags/pouches in their original plastic packaging.) Return Authorization (RA) Numbers: 630AC12916882 & E0D0612916884 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Jetz

RF #2327178NA 630AC12916882 RF #2329875NA E0D0612916884 APPROVED 5/19/2026

#2329875NA / E0D0612916884 6/8/2026 #2329875NA N/A LOURDES RODRIGUEZ TIESILFBBOTS 1 USPS9505516320266157261293 337199 6/10/2026 6/8/2026 #2329875NA N/A LOURDES RODRIGUEZ DARSILTOPS 1 USPS9505516320266157261293 337200 6/10/2026 6/8/2026 #2329875NA N/A LOURDES RODRIGUEZ VINDORTOPS 1 USPS9505516320266157261293 337201 6/10/2026 6/8/2026 #2329875NA N/A LOURDES RODRIGUEZ VINDORABOTS 1 USPS9505516320266157261293 337202 6/10/2026

Hi Lourdes, We're emailing about your Refund Request for Order #2329875NA that was approved on May 19, 2026. As communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, we received your items beyond the specified time frame however we are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. Kindest, Crystel

CLARIFICATION - #2329875NA / E0D0612916884 / Shipped beyond 14 days 6/8/2026 #2329875NA N/A LOURDES RODRIGUEZ TIESILFBBOTS 1 USPS9505516320266157261293 337199 6/10/2026 6/8/2026 #2329875NA N/A LOURDES RODRIGUEZ DARSILTOPS 1 USPS9505516320266157261293 337200 6/10/2026 6/8/2026 #2329875NA N/A LOURDES RODRIGUEZ VINDORTOPS 1 USPS9505516320266157261293 337201 6/10/2026 6/8/2026 #2329875NA N/A LOURDES RODRIGUEZ VINDORABOTS 1 USPS9505516320266157261293 337202 6/10/2026

Dear Lourdes, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your return that was shipped beyond 14 days and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Pearl

Hi Lourdes, Thank you for sending us your choices. Sadly, the MIMA - BUTTER CROCHET STRIPE CROP BIKINI Bottom - S (minimal / cheeky) is now out of stock and we do not have a confirmed replenishment date. We would like to offer you the below option: SELECT ANOTHER STYLE FOR EXCHANGE (of the same price as your original order) - Let us know your top 3 choices currently available online. Please include the Style Name + Top/Bottom sizes + Bottom Cut. We look forward to your confirmation. Kindest, Kiara

2329875NA / E0D0612916884 RF TO OTE EX: OOS 6/8/2026 #2329875NA N/A LOURDES RODRIGUEZ TIESILFBBOTS 1 USPS9505516320266157261293 337199 6/10/2026 6/8/2026 #2329875NA N/A LOURDES RODRIGUEZ DARSILTOPS 1 USPS9505516320266157261293 337200 6/10/2026 6/8/2026 #2329875NA N/A LOURDES RODRIGUEZ VINDORTOPS 1 USPS9505516320266157261293 337201 6/10/2026 6/8/2026 #2329875NA N/A LOURDES RODRIGUEZ VINDORABOTS 1 USPS9505516320266157261293 337202 6/10/2026

Hi Lourdes, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Thank you so much for sending over your exchange selections, and we really appreciate your patience throughout this process. We just wanted to clarify that we received 2 returned bikini sets, so we can process the exchange for 2 sets only. We checked the styles you selected, and we're happy to let you know that all four styles are currently available. However, the 1st choice (MAIA - ALINA) and the 3rd choice (MINNI - LON) are priced higher than the value of the returned items, so they would require an additional payment. Would you be happy for us to ship your 2nd choice (VINCA - MATO) and 4th choice (SOFI - COOKIE) instead? These can be processed as your exchange for the two returned sets. Just let us know what you'd prefer, and we'll be happy to assist with the next steps. Kindest, Jetz

Dear Luly, Thank you for your email, and please accept our sincere apologies for the delay in getting back to you. We truly appreciate your patience and understanding. Your concerns are important to us, and we're sorry for any inconvenience this delay may have caused. We have now confirmed that we received a total of four (4) bikini sets. Specifically, we received: 2 bikini sets from return authorization RA E0D0612916884 2 bikini sets from return authorization RA 630AC12916882 We hope this confirms the receipt of both of your returned orders. Kindest, Joanna

BOTH Shipped beyond 14 days, OTE EX offered 2327178NA 630AC12916882 6/11/2026 #2327178NA N/A LOURDES RODRIGUEZ NMALVARTOPSPP 1 USPS9534616320266157261278 338336 6/15/2026 6/11/2026 #2327178NA N/A LOURDES RODRIGUEZ ESTTUR2TOPS 1 USPS9534616320266157261278 338337 6/15/2026 6/11/2026 #2327178NA N/A LOURDES RODRIGUEZ NMALVARABOTS 1 USPS9534616320266157261278 338338 6/15/2026 6/11/2026 #2327178NA N/A LOURDES RODRIGUEZ SIDTUR2ABOTS 1 USPS9534616320266157261278 338339 6/15/2026 #2329875NA / E0D0612916884 6/8/2026 #2329875NA N/A LOURDES RODRIGUEZ TIESILFBBOTS 1 USPS9505516320266157261293 337199 6/10/2026 6/8/2026 #2329875NA N/A LOURDES RODRIGUEZ DARSILTOPS 1 USPS9505516320266157261293 337200 6/10/2026 6/8/2026 #2329875NA N/A LOURDES RODRIGUEZ VINDORTOPS 1 USPS9505516320266157261293 337201 6/10/2026 6/8/2026 #2329875NA N/A LOURDES RODRIGUEZ VINDORABOTS 1 USPS9505516320266157261293 337202 6/10/2026

RT https://triangl.gorgias.com/app/ticket/229937556