Re: Package being returned to sender

Dear Janie, Thank you for reaching out, and I’m so sorry to hear your parcel is being returned to us. I completely understand how disappointing this must be after waiting for your order. I’ve checked the latest tracking updates and can confirm that the parcel is now being returned to us under return tracking number 460007278953 following multiple unsuccessful delivery attempts. Unfortunately, once a return shipment is already in transit, we’re unable to intercept or redirect it through FedEx. Once the parcel arrives back at our warehouse, we would normally process a refund for the item value, less a USD 20 administration fee. However, we’d love the opportunity to turn this experience around by reprocessing your order and shipping it again at no additional cost. Please let us know whether you’d like the replacement sent to the same address or to an alternative address where someone will be available to receive the parcel. If you’d like to update the shipping details, kindly provide: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: We can also request delivery without a signature once the new tracking becomes active, though approval remains subject to FedEx’s local policies and driver discretion. If you prefer not to have the order reprocessed, please note that returned parcels processed by our warehouse are subject to a USD 20 administration fee, while the original shipping fee remains non-refundable. We truly appreciate your patience and understanding. Kindest, Trish

#2329076NA | 524696120476

Dear Janie, Thank you for confirming your details! We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2339536NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders, just in case. Once tracking becomes active, we'll submit a request to the courier on your behalf to deliver the parcel without requiring a signature. Kindly note that approval of this request and the final delivery handling will still be subject to the courier's local policies and the driver’s discretion. If you have any other questions about your order, please reach out to us anytime, and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Trish