31,919 tickets1-100

Re: Return

Zara Villavicencio ¡ zarav2007@icloud.com ¡ Gorgias #219996624

closed
Opened
6 May 2026, 12:43
Closed
8 May 2026, 03:21
Assignee
Reena - Returns Team
Order
2323730
returnsreturns_approvedreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-06 12:43:35¡ email/email
    Hello. I recently purchased a blue/ orange redish bikini and I would like to get a return for it. Please let me know how. Thank you.
  2. AGENT2026-05-07 00:28:12¡ email/helpdesk
    Hi Zara, Thank you for getting in touch - we love hearing from you and value your feedback. What was the reason your order wasn't right - fit, style, color? Before approving your return request, we’d be happy to offer you the option to exchange your item for any product of your choice from the TRIANGL collection (of the same price as your original order). If you’d like to proceed, please let us know — and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the item you’d like to exchange for. We’ll then guide you through the exchange process. Of course, if you prefer a refund instead, that’s no problem—just let us know, and we’ll share the next steps with you. Please note that original return shipping costs are non-refundable. Kindest, Nikka
  3. AGENT2026-05-07 00:28:49¡ email/helpdeskINTERNAL
    Pending Approval / 2323730NA / Offered EX
  4. CUSTOMER2026-05-07 16:20:44¡ email/email
    Hello, I originally ordered this bikini for a party although it didnt come in time so I want to return it now. Also, I thought the color was blue and orange but it looks red and orange in person. I wanted it for UF theme and I wouldve kept it for the future but since its red I would just like a full refund. The quality was amazing and I would repurchase another bikini in the future. Thank you.
  5. AGENT2026-05-08 03:21:08¡ email/helpdesk
    Hi Zara, Thank you for getting back to us — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - SALA S/XS CHEEKIEST (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2323730NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena
  6. AGENT2026-05-08 03:21:26¡ email/helpdeskINTERNAL
    2323730NA / 2323730NARF
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