Re: Recent Order Status

Hi Jessica, Thank you for your recent purchase. Your parcel is at the FedEx location in NEW YORK, NY. However, we’ve been informed that your shipping address is incorrect. Kindly fill out the format below and also include your alternative contact number as well. NAME: SHIPPING ADDRESS: CITY: STATE: COUNTRY: ZIP: PHONE: EMAIL: Please reply as soon as possible so we can arrange the redelivery. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. Kindest, Jesselle X

Hi Jessica, Thank you for getting back to us. We will send your information over to our fulfilment provider so they can update the courier. Please be sure to keep your phone nearby in case the courier calls to arrange delivery of your order. Regarding the $20 fee, please note that once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. If you have other questions or concerns about your order, please feel free to reach out to us anytime and we will gladly assist you. For follow-ups, we kindly ask that you include all of your questions or concerns in one email so we can address them more efficiently. Kindest, Jesselle

Hi Jessica, Apologies for the confusion. What I was referring to was the $20 USD administration fee policy, which only applies once a parcel has been returned to our warehouse. At this stage, we are still working with FedEx regarding your shipment, and we understand that you are expecting to receive the swimsuits you ordered. We sincerely apologize for any misunderstanding and appreciate your patience while we continue to monitor the situation. Please let us know if you have any other questions or concerns. Kindest, Jesselle X

Dear Jessica, Thank you for your message and for your understanding. We truly appreciate your patience. We will continue to monitor your shipment closely and will keep you updated as soon as there are any new developments regarding the delivery of your package. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Bernadette

Hi Jessica, Thank you for getting back to us. We received a response from FedEx today, and here's what they sent us: For now, please keep an eye on the tracking site for changes and updates. As soon as we hear from them, we'll surely let you know. If you have other questions or concerns about your order, reach out to us anytime, and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X

Dear Jessica, Thank you for your patience, and we sincerely apologize for the delay with your delivery. We have coordinated with FedEx regarding your shipment and they told us if they are unable to complete the delivery today, FedEx advised that the parcel will instead be delivered by local business hours tomorrow. We kindly ask for your continued patience and please allow FedEx the necessary timeframe to complete the delivery of your parcel. Thank you again for your understanding. Kindest, Bernadette x

Please monitor until delivered. #2328498NA | 524696116109

Hi Jessica, Thank you for reaching out to us. We have an update concerning your Triangl purchase. Your parcel is at the FedEx location in NEW YORK, NY. However, we’ve been informed that your shipping address is incomplete / incorrect. Kindly fill out the format below and also include your alternative contact number as well. NAME: SHIPPING ADDRESS: CITY: STATE: COUNTRY: ZIP: PHONE: EMAIL: Please reply as soon as possible so we can arrange the redelivery. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. Kindest, Katrina x

Dear Jessica, Thank you for your recent purchase. Apologies for the duplicate email response earlier. It was an oversight on my end. This is Katrina from TRIANGL's Orders Team and I will be assisting you. We’re very sorry for the delay in receiving your order. We’ve contacted our courier to follow up on the status and will update you as soon as we hear back from them. I want to give you a heads up too. Our FedEx point of contact does not operate on weekends so they'll receive this and relay it to their local team by Monday/Tuesday (depending on how fast the local FedEx updates it). Please be sure to keep your phone nearby in case the Courier calls to arrange delivery of your order. Please expect another email from us soon. Kindest, Katrina x

Request #SFC35248265 created.

Dear Jessica, Thank you for your recent purchase. We're so sorry for the confusion caused. According to the tracking updates from FedEx, the address was marked as incorrect twice during separate delivery attempts. We currently have an open ticket with FedEx to confirm the status of your parcel and whether redelivery is still possible. We understand how frustrating it is to have to provide a new address and we truly apologize for the inconvenience. Once we receive a response and the current ticket is resolved, we’ll be able to update the shipment details with the new address you have provided. We thank you for your patience and understanding. If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently. Kindest, Katrina x

#2328498NA | 524696116109 Request #SFC35248265 created. Once the above ticket is resolved, please create a new ticket with FedEx for this address. NAME: Emily Vengilio SHIPPING ADDRESS: 200 Water Street, Apt 1913 CITY: New York STATE: NY COUNTRY: USA ZIP: 10038 PHONE: 631-487-3272 EMAIL: jessicademeo1@gmail.com Thank you. x

Dear Jessica, Thank you for your understanding, and I completely understand your confusion as well, especially since you’ve successfully received other FedEx deliveries at both addresses before. I’m very sorry for the inconvenience this has caused. At the moment, we’re still waiting for FedEx’s response regarding the delivery issue and whether redelivery will still be possible. Once we receive an update from them, we’ll be sure to let you know right away and assist with the next steps accordingly. We truly appreciate your patience in the meantime. Kindest, Trish

If no update or not delivered by May 19, pls FF up and make sure to check in with the CX too. Thanks! x #2328498NA | 524696116109 Request #SFC35248265 created. Once the above ticket is resolved AND still not delivered, please create a new ticket with FedEx for this address. NAME: Emily Vengilio SHIPPING ADDRESS: 200 Water Street, Apt 1913 CITY: New York STATE: NY COUNTRY: USA ZIP: 10038 PHONE: 631-487-3272 EMAIL: jessicademeo1@gmail.com Thank you. x

Dear Jessica, Thank you so much for the update! I’m very relieved to hear that your parcel has finally been delivered. We hope you love your new pieces and that they arrive just in time to still be enjoyed! If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish