30,691 tickets1-100

Re: Triangl Order #2327889NA

Maria Judith Jimenez 路 jimenezmjmaria.finance@gmail.com 路 Gorgias #222540812

closed
Opened
22 May 2026, 22:38
Closed
26 May 2026, 07:02
Assignee
Joanna - Returns Team
CSAT
1/5
returnsreturns_approvedreturns_fp on-holdreturns_follow-upreturns_processedtrianglvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-22 22:38:57路 email/email
    Hi Returns Team, Hope you had a good day. I just want to follow up on this email I sent yesterday. Thanks,Maria Begin forwarded message:
  2. AGENT2026-05-22 22:58:36路 email/helpdesk
    Hi Maria, Thank you for reaching us through our Customer Care Department and providing us with your tracking details. We will keep an eye on your return and we will process your refund request as soon as the tracking status has been updated. In the meantime, please let us know if we can help you with anything else. Kindest, Denise xx
  3. AGENT2026-05-22 23:01:58路 email/helpdeskINTERNAL
    ONHOLD / RF 2327889NA EA42E72913888 SD 21 May 2026 TN 1284945745
  4. CUSTOMER2026-05-23 15:28:03路 email/email
    Hi there, It's been updated :) Thanks,Maria
  5. CUSTOMER2026-05-25 19:03:33路 email/email
    Hi, Apologies for always asking for an update. But any update? :) Thanks,Maria
  6. AGENT2026-05-26 04:26:55路 email/helpdesk
    Hi Maria, Thank you for the update. Please note that sending multiple follow-up emails will move your message to the end of the queue, so we kindly ask that you submit only one email. Rest assured, we are doing our best to review and respond to all inquiries as quickly as possible. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Joanna
  7. AGENT2026-05-26 04:27:23路 email/helpdeskINTERNAL
    FP 2327889NA EA42E72913888 TN 1284945745 ADD 5/26/2026
  8. CUSTOMER2026-05-26 04:32:43路 email/email
    Hi Joanna, My bad, I didn't know that. Thanks for letting me know! While I have you, could you also look into the other email with subject "Multiple returns and exchanges"? Thanks, Maria
  9. AGENT2026-05-26 07:02:05路 email/helpdeskINTERNAL
    replied in https://triangl.gorgias.com/app/ticket/221722214
Replies are sent through Open Doors, so they stay on the customer record.