CUSTOMER2026-05-20 13:16:00· email/email
Hi,
I ordered this in the wrong size. Please cancel order #2340186NA, and I will reorder it in the correct size.
CUSTOMER2026-05-20 13:19:44· email/email
Hi,
I made a mistake in my previous email. I would like to keep the bikini bottom in medium and just change the top to a medium as well for order #2340186NA.
AGENT2026-05-20 15:23:03· email/helpdesk
Dear Viviane,
Thank you for choosing Triangl.
We understand you’d like to make changes to your order #2340186NA. However, the VINCA - MATO top in M is currently out of stock. We can update your size but your order will be shipped once the stocks are replenished.
Once we receive your confirmation, we’ll send a request to our shipper right away and email you again as soon as we have an update. Please note that changes can only be made once, so be sure these are your final picks.
Let us know if you’d like to proceed with the changes. In the meantime, we’ll place your order on hold so it doesn’t get shipped before we hear back from you.
Kindest,
Valerie
CUSTOMER2026-05-20 15:24:12· email/email
Dear Valerie,
Thank you for letting me know.
Yes, please proceed with the change: I would like to keep the bikini bottom in medium and change the VINCA - MATO top to medium as well.
I understand that the order will ship once the medium top is back in stock, and that this is the final change to the order.
CUSTOMER2026-05-20 15:26:20· email/email
Dear Valerie,
Thank you. Before I confirm the change, could you please let me know when the VINCA - MATO top in medium is expected to be restocked?
Also, if the top or bottom do not fit once they arrives, would I be able to return or exchange them?
AGENT2026-05-20 18:51:34· email/helpdesk
Hi Viviana,
Thank you for your prompt response.
At this time, we still do not have a confirmed replenishment date for the VINCA - MATO top in medium.
If you have other favorites in mind, just let us know the details and we'd be happy to check the availability for you. :)
Let us know how you wish to proceed.
We await your reply!
Kindest,
Jesselle
CUSTOMER2026-05-21 14:44:50· email/email
Yes, please proceed.
AGENT2026-05-21 15:10:50· email/helpdesk
Hi Viviane,
It's Jesselle here again from Triangl's Orders team with an update for you about your order #2340186NA.
We removed your original order from our system, but do not panic! We created a new one with your preferences. Your new order number is #2341067NA, and it is for the following:
VINCA - MATO Red Triangle Bikini Set M in Top/ M (Cheeky) Bottom
Take note that the change will be manually processed, so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Your order has been updated – as promised! – just as you requested.
A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped.
If you have other questions or concerns about your order, reach out to us anytime, and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle x