31,919 tickets1-100

Re: Your Refund request # 9890A82884161: Received

Louisa Marie RÜsler ¡ louisa-marie98@t-online.de ¡ Gorgias #219370740

closed
Opened
2 May 2026, 05:20
Closed
16 May 2026, 07:19
Assignee
Joanna - Returns Team
returnsreturns_clarif on-holdreturns_processedtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-02 05:20:08¡ email/email
    Hello, thank you for your refund confirmation of the refund number 9890A82884161. Nevertheless, there were two refunds in one return package (with two return formulas, two different #numbers on it). Thus, when #9890A82884161 arrived, you should have received two returns by know. Refund 1: #6A63E12884159 Refund 2: #9890A82884161 Please confirm refund 1 as well and adjust payment by Klarna. Thank you in advance. Have a nice weekend. Alle the best, Louisa
  2. AGENT2026-05-02 08:00:43¡ email/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/218086557
  3. AGENT2026-05-02 21:03:51¡ email/helpdesk
    Dear Louisa, We're glad to hear from you again and thank you for clarifying this for us! We’re happy to let you know that the refund for RA #6A63E12884159 is now being processed as well. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. Additionally, as the return shipment was refused due to the unpaid customs fees, it is very likely that the package will be sent back to you by the carrier. If and when you receive it, please note that there is no need to return the items again. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Nikka
  4. AGENT2026-05-02 21:04:21¡ email/helpdeskINTERNAL
    #2301443NA / 6A63E12884159 FP / No sendback - SM Approved
  5. CUSTOMER2026-05-08 11:06:29¡ email/email
    Dear Nikka, Thank you for proceeding my two returns. Now, I do have to make a payment for a return order. Pls see screenshot below. Could please update the payment to zero or do I have to cover the shipment fees? Thanks and best
  6. AGENT2026-05-09 06:22:12¡ email/helpdesk
    Hi Louisa, Thank you for your message. May we please clarify which return fee you are referring to? If you are referring to the original shipping fee paid when placing the order, please note that this amount is non-refundable in accordance with our Return Policy. Only the bikini items themselves are eligible for a refund. If you are referring to the postage cost incurred when returning the items to TRIANGL, kindly note that return shipping costs for exchanges or refunds are the responsibility of the customer and are not covered or reimbursed by us. Alternatively, if the charge is related to your selected payment method, we recommend contacting your payment provider directly, as we have already successfully processed the refund for your bikinis. Looking forward to your next email. Kindest, Joanna
Replies are sent through Open Doors, so they stay on the customer record.