Dear Customer,
Thank you for your recent order.
We've been informed by FedEx that they attempted to complete the delivery to no avail. You can contact FedEx at 1800 10 463 3339 or https://www.fedex.com/en-us/customer-support.html to let them know your availability. You can also text them at 29372. You may use the tracking number we sent in your Shipping Confirmation email as a reference.
Please do the above as soon as you can. Otherwise, your parcel may be returned to us.
Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
CUSTOMER2026-05-27 21:40:02· email/email
Hi I am unable to get in touch with anyone from FedEx but I live in an apartment in on the second floor and every time the FedEx driver comes by they do not let me know they are here. Therefore, I have no idea when or how to sign for the package that I purchased.
AGENT2026-05-27 22:49:04· email/helpdeskINTERNAL
Julia Hamilton
Order #2335925NA | 525701702542
Please refer to -> https://triangl.gorgias.com/app/ticket/223299269
AGENT2026-06-01 13:20:48· email/helpdeskINTERNAL
Re: Tate Paulson | paulsontate@gmail.com
Order #2336008NA | AWB 525701702943
FF up email sent
Pls refer to --> https://triangl.gorgias.com/app/ticket/223975518
Replies are sent through Open Doors, so they stay on the customer record.