5,141 tickets1-100

Re: i never got a confirmation , i don’t have any order details , i used apple pay so it didn’t even tak ...

Jordan Detzel · jojoburrito11@gmail.com · Gorgias #223881335

closed
Opened
31 May 2026, 08:50
Closed
1 Jun 2026, 01:10
Assignee
Bernadette - Orders
ordor_confirmation emailsor_pending concernsorderstrianglai_answeredai_handoverchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-31 08:50:13· chat/gorgias_chat
    i never got a confirmation
  2. AI_AGENT2026-05-31 08:50:31· chat/api
    Hi! To help figure out why you didn't get a confirmation email, could you please click the verification button to authenticate your order details? This will let us look into it further for you.
  3. CUSTOMER2026-06-01 00:09:51· email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: orders-and-shipping Firstname: Jordan Lastname: Detzel Email: jojoburrito11@gmail.com Phone: 4808228568 Ordernumber: Body: I used apple pay to and never recieved an order number or confirmation but it charged my bank so I'm just confused. ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  4. CUSTOMER2026-06-01 00:10:22· chat/gorgias_chat
    i don’t have any order details
  5. AI_AGENT2026-06-01 00:10:42· chat/api
    To help locate your order and confirm the purchase, please click the verification button to authenticate via the system. Without this authentication, we cannot access your order information or check the confirmation email and order status.
  6. AI_AGENT2026-06-01 00:11:02· chat/gorgias_chat
    Signed in successfully.
  7. AI_AGENT2026-06-01 00:11:30· chat/api
    No orders have been found under the name Jordan Detzel or associated with the email address provided, which is why no confirmation email was sent. Could you please confirm the email address used at checkout or provide any additional details such as an order number? If you don’t have these details, I will transfer your request to a specialist for further help.
  8. CUSTOMER2026-06-01 00:11:48· chat/gorgias_chat
    i used apple pay so it didn’t even take an email
  9. AI_AGENT2026-06-01 00:12:09· chat/api
    Since you used Apple Pay and no email was collected at checkout, our system is unable to automatically locate your order or send a confirmation email. Currently, there isn't specific information available about how orders placed via Apple Pay without email confirmation are handled. Could you provide any additional details like a transaction ID or any payment information you can share safely? Meanwhile, I will escalate your case to a specialist who can investigate further and assist you with this.
  10. AGENT2026-06-01 00:12:35· chat/helpdesk
    Hi there! I’m Kelly, and I'll be assisting you today. :)
  11. CUSTOMER2026-06-01 00:13:53· chat/gorgias_chat
    hi i’ve been having an issue with my order. i used apple pay to pay and the money is literally gone from my account but i haven’t received any confirmation or any emails and im just getting worried
  12. AGENT2026-06-01 00:14:33· chat/helpdesk
    Sorry to know that you haven't got an update. Let me check this for you.
  13. AGENT2026-06-01 00:15:02· chat/helpdesk
    Can I get the full name and shipping address associated on the order.
  14. CUSTOMER2026-06-01 00:15:21· chat/gorgias_chat
    Jordan Detzel, 11718 e bellflower dr
  15. AGENT2026-06-01 00:15:47· chat/helpdesk
    Thanks. One moment, please.
  16. AGENT2026-06-01 00:17:58· chat/helpdesk
    jojoburrito11@gmail.com is this the email address you used in that order?
  17. CUSTOMER2026-06-01 00:18:07· chat/gorgias_chat
    yes it is
  18. AGENT2026-06-01 00:22:36· chat/helpdesk
    Sorry to keep you waiting. When did you place an order?
  19. CUSTOMER2026-06-01 00:23:53· chat/gorgias_chat
    today technically at 1:46 am pacific standard time
  20. AGENT2026-06-01 00:25:29· chat/helpdesk
    Got it. I have forwarded your concern to the Orders Team for further checking. Allow them to get back to you via email within 24 hours for the update. Kindly monitor your spam and junk folder too as some emails ends up there.
  21. AGENT2026-06-01 00:25:43· chat/helpdesk
    In the meantime, is there anything else that I can help you with?
  22. CUSTOMER2026-06-01 00:26:29· chat/gorgias_chat
    okay thank you and i have already checked my junk for the confirmation of my order and it wasn’t in there
  23. AGENT2026-06-01 00:31:44· chat/helpdesk
    Noted on that. Rest assured that you will hear from the Orders Team via email for the update.
  24. AGENT2026-06-01 00:31:46· chat/helpdesk
    Do you have any other concerns that I can help you with?
  25. AGENT2026-06-01 00:32:51· chat/helpdeskINTERNAL
    Hello, email confirmation. Thanks - unable to locate order number Jordan Detzel / jojoburrito11@gmail.com 11718 e bellflower dr
  26. AGENT2026-06-01 00:34:31· chat/helpdesk
    It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. xx
  27. AGENT2026-06-01 00:37:15· email/helpdesk
    Dear Jordan, Thank you for your email. We are happy to assist you however, we cannot currently see an order using your name or email address in the system. Can you kindly provide us with the following information: Order number: Name used in the order: Email address used in the order: Shipping address: Can you also send us a screenshot of your card statement showing a charge was made on your card? We await your reply! Kindest, Bernadette x
  28. CUSTOMER2026-06-01 00:40:03· email/email
    Hi so I used apple pay and never received a confirmation or even an order number. My email is jojoburrito11@gmail.com and below is my banks statement.
  29. AGENT2026-06-01 01:10:38· email/helpdesk
    Dear Jordan, Thank you for sending this through. Allow us to coordinate with our Finance Department to look into this further. We will get back to you as soon as we receive their feedback! Please hold off on placing another order until we're able to confirm the status of your order. In the meantime, if you have other queries or requests, please do not hesitate to email us and we’d be more than happy to assist you. Have a great day! Kindest, Bernadette x
  30. AGENT2026-06-01 01:11:20· email/helpdeskINTERNAL
    Please follow up with GE after 2 days (June 03,) GE Merchant ticket: https://globale-b2b.zendesk.com/hc/en-us/requests/5744986 GE ID: #5744986 Subject: No order was created but the customer card was charge ( Jordan Detzel / jojoburrito11@gmail.com)
  31. AGENT2026-06-03 03:46:08· email/helpdeskINTERNAL
    GE:https://globale-b2b.zendesk.com/hc/en-us/requests/5744986?brand_id=13487874542365 The transaction was reversed prior to capture, we never captured the funds,
  32. AGENT2026-06-03 03:48:00· email/helpdesk
    Dear Jordan, Thank you for your patience while we investigated your concern. We have received an update from our Finance team regarding the transaction in question. According to their records, the transaction was reversed prior to capture, which means the funds were never successfully collected by us. We understand that this situation may be confusing, especially if you noticed a pending charge on your account. In some cases, financial institutions may place a temporary authorization hold on funds, which is later released when the transaction is reversed. The timeframe for the release of these funds can vary depending on your bank or credit card provider. We recommend contacting your bank or card issuer to verify the status of the authorization and confirm when the funds will be reflected in your account. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Please let us know if you need any additional information that may assist you when speaking with your financial institution. Kindest, Bernadette x
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