31,243 tickets1-100

Re: ORDER #2294410NA

Melani Gimenez Ā· melanigimenezmg@gmail.com Ā· Gorgias #214138666

closed
Opened
29 Mar 2026, 06:11
Closed
4 Apr 2026, 23:33
Assignee
Lynn - Returns Team
returnsreturns_approvedreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-03-29 06:11:49Ā· email/helpdesk
    Dear Melani, We have received your Exchange Request #70F7492879539. We are eager to assist but unfortunately, the style (VINCA - DORE Bottom S / Cheekiest) you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. While the rest of your requested items are in stock. We would like to offer 2 options; place a new order today to secure all the styles you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-12 2. Order all the new bikinis/sizes that you require (in full sets) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2294410NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx
  2. AGENT2026-03-29 06:12:46Ā· email/helpdeskINTERNAL
    pending approval 2294410NA 70F7492879539 / clarify ex items aoos SIDBOS2CBOTS 40 VINDORCBOTS 2 VINDORTOPM 71
  3. CUSTOMER2026-04-01 20:13:10Ā· email/email
    Hi! 😊 I tried using the code EXCHANGE-TRIANGL-12 but it looks like it has expired. Would it be possible to send me a new one so I can place the order? Thank you! El dom, 29 mar 2026 a la(s) 2:11 a.m., Returns Team (returns@triangl.com) escribió:
  4. CUSTOMER2026-04-03 01:26:29Ā· email/email
    Hi! Just following up on this, I haven't received a new exchange code yet. Would you be able to resend it so I can complete my order? Order #2294410NA Thank you!
  5. CUSTOMER2026-04-03 20:40:19Ā· email/email
    Hi! I just placed the new order as you suggested. I had to choose a different bikini since the one I originally selected is now sold out. Now I'd like to proceed with returning the two bikinis I currently have and receive a refund for them. Could you please send me the return instructions and details on how to complete the process? New order number: #2307724NA Let me know if you need anything else from my side 😊 Thank you! El dom, 29 mar 2026 a la(s) 2:11 a.m., Returns Team (returns@triangl.com) escribió:
  6. AGENT2026-04-04 23:33:07Ā· email/helpdesk
    Hi Melani, Thank you for getting back to us and sharing your new Order #2307724NA and we apologize for the delay in getting back to you. We kindly ask you to please refrain from sending multiple messages as it causes the ticket to go back to the end of the queue each time a new message is sent, hence the delay in response. Your return for Order #2294410NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. āø» Items Approved for Refund: VINCA - BOSSA Neoprene Triangle Bikini Set: Top L / Bottom M Cheekiest VINCA - DORE Pink Triangle Bikini Set: Top L / Bottom M Cheekiest (Send the full sets and bags/pouches in their original plastic packaging.) Return Authorization (RA) Number: 70F7492879539 āø» 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. āø» 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. āø» 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. āø» Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States āø» Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. āø» Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Jetz
  7. AGENT2026-04-04 23:33:09Ā· email/helpdeskINTERNAL
    RF & REP: 2294410NA 70F7492879539 New Order: 2307724NA w/ free sf code APPROVED 4/5/2026
  8. AGENT2026-04-21 13:58:36Ā· email/helpdeskINTERNAL
    FOR PROCESSING #2294410NA 70F7492879539 #2294410NA 70F7492879539 MELANI GIMENEZ VINDORTOPL 1 USPS9505514200366100282078 326135 4/21/2026 #2294410NA 70F7492879539 MELANI GIMENEZ VINDORCBOTM 1 USPS9505514200366100282078 326136 4/21/2026 #2294410NA 70F7492879539 MELANI GIMENEZ VINBOS2TOPL 1 USPS9505514200366100282078 326137 4/21/2026 #2294410NA 70F7492879539 MELANI GIMENEZ SIDBOS2CBOTM 1 USPS9505514200366100282078 326138 4/21/2026
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