Re: Order never received

Hi Susan, Thank you for your email. We understand that resolving this matter is urgent and we are committed to finding a resolution. The tracking for Order #2294716NA shows your parcel as delivered on Thursday, 3/26/26 at 11:09 AM and was signed for by L.Lauren. Please see a snapshot of the proof of delivery below. I have also attached a copy of the proof of delivery as reference: https://www.fedex.com/fedextrack/?trknbr=518557323821 We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door. If you have any further questions or concerns about your order, please don’t hesitate to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Jesselle XX

Dear Susan, Thank you for your recent purchase. We’re very sorry to hear that you have not located your parcel. I completely understand how concerning it is to see a signature that isn’t yours, especially after you’ve already checked with neighbors and your building. We’ve contacted our courier to investigate this further. Just a quick heads-up: our FedEx point of contact doesn’t operate on weekends, so we expect to hear back on Monday/Tuesday. As soon as we have an update, we’ll let you know. Please expect another email from us soon. Kindest, Trish

#2294716NA | 518557323821 Related to ticket ---> https://triangl.gorgias.com/app/ticket/213848054 Delivered but not received The GPS delivery location does not match the cx's address Request #SFC31640066 created.

If no update by March 31, pls FF up and make sure to check in with the CX too. Thanks! x

FedEx UPDATEs: Fri, Mar 27, 2026 at 9:52 pm FedEx Case# SFC31640066 - Package Research > Delivery Issue https://prnt.sc/eq1QwR0egZjw I am sorry that the receiver is advising that they have not received this shipment. We have opened case C-232244518 and asked the station to send the driver back to resolve this. We will update you again before 1:45pm on Monday 30/03/26 at the latest. Mon, Mar 30, 2026 at 8:48 pm FedEx Case# SFC31640066 - Package Research > Delivery Issue https://prnt.sc/r-nXgKTLY5iM Thank you for your patience on this case and I am really sorry for the delay in my response. I have been informed by the depot that the driver was unable to retrieve or recall the delivery therefore the next steps would be to go to claims on this occasion. Please can you provide a goods description and a cost price by 4pm this evening, if there is no response I will close this case pending further contact.

Hi Susan, First of all, thank you for your patience in waiting thus far for any feedback from us. After further investigation by our courier, we're sad to report that your order #2294716NA is determined to be lost in transit. We know how excited you must be for your order, and we're truly sorry this has happened. To make it up to you, we'd love to reprocess your order to have it shipped again to you at no additional cost. Unfortunately, we have received many orders for both bottoms below and have since run out of stock. We're in the process of securing more, but the ETA for this style is still to be determined. 1 x MIMA - BOSSA Neoprene Crop Bikini in Bottom / M / Cheeky 1 x VINCA - VISS Red Triangle Bikini in Bottom / M / Cheeky Alternatively, if you need bikinis urgently, you can change the sizes or bottom shapes to "cheekiest". You can also select 3 choices for replacement style sets within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement. Please confirm if we will be shipping your replacement order to the same address. If not, please fill in your details below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc/ if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: EMAIL: We await your reply! Kindest, Trish

Dear Susan, Thank you for confirming your details! We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2306268NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Jesselle