Hi,
My name is Annabel. I ordered a bikini and the top fit, but the bottoms did
not. I got approved for an exchange, and I just wanted to confirm that my
new bottoms are coming because I have not received any updates on them. My
original order was #2285871NA, and my exchange request is # *********6887.
Also, is there a specific return label I need to print? Or do I just use
the addresses you provided in my exchange request approval?
AGENT2026-03-29 10:41:48Ā· email/helpdesk
Hi Annabel,
Thank you for getting in touch, and we're glad to assist.
We regret to hear the bottom sizing did not fit. Please note that we do not provide return labels. The shipping cost incurred for returning items to Triangl isnāt covered or reimbursed as outlined in our returns policy. That said, we recommend using regular post to return the items, as this typically offers the most cost-effective option. However, for the exchange, we will cover the shipping cost to send the new item/s.
We're confirming your exchange request and have approved the exchange for the following items:
Returning: POPPY - TUTTI FRUTTI - bottom S / Cheeky
(Send back your Bottoms only, please include your bag/pouch in original plastic packaging.)
Exchanging For: POPPY - TUTTI FRUTTI - bottom XS / Cheeky
(Your new parcel will be sent to the original shipping address provided upon purchase.)
Return Authorization (RA) Number: RA5527842876887
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
ā¢ Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
ā¢ Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time - we're here to help.
Thanks again. Wishing you a wonderful weekend!
Warm regards,
Elaine xx