3,363 tickets1-100

Re: New customer message on March 26, 2026 at 7:58 am

Michelle Grice · michellesgrice@yahoo.com · Gorgias #213924514

closed
Opened
27 Mar 2026, 11:08
Closed
29 Mar 2026, 09:20
Assignee
Elaine - Returns Team
returnsreturns_follow-uptrianglvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-03-27 11:08:27· email/email
    Hi Denise, Thanks for the email I will start by answering the question you have and then attach all photos I have. It does not look like the package had been tampered with but more like it got caught on a piece of equipment. The package was delivered to my front door. The package did not appear torn but was ripped. The bathing suit was not damaged but the cute bag was! Hope this is helpful. We have reordered the bathing suit and once again paid for shipping and will also have to pay for shipping to return this one😔 Thanks
  2. AGENT2026-03-29 09:20:51· email/helpdeskINTERNAL
    REG RF / RT https://triangl.gorgias.com/app/ticket/213701705
Replies are sent through Open Doors, so they stay on the customer record.