3,451 tickets1-100

Re: Need help with return , Can I speak with an agent , Ok , Hi Michelle. I sent my return on my return ...

Anna Adamson · ann.adamson@outlook.com · Gorgias #213948742

closed
Opened
27 Mar 2026, 13:42
Closed
27 Mar 2026, 13:52
Assignee
Unassigned
customer carerettrianglai_answeredai_handovervipchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-03-27 13:42:00· chat/gorgias_chat
    Need help with return
  2. AI_AGENT2026-03-27 13:42:34· chat/api
    Hi Anna! Thanks for reaching out to TRIANGL Support. We’re happy to help. You can return your items within 14 days of receiving your order. Please make sure items are in their original condition with hygiene seals and return tags attached. Returns must include the full set (top + bottom) for a refund, which will be issued to your original payment method for the item price only. Shipping fees, duties, and taxes are non-refundable. To start your return, please visit our Returns Portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns) to get a Return Authorization number. Note that return shipping costs are your responsibility, so please use tracked shipping and keep your tracking number until the return is processed. Let me know if there's anything else I can assist you with today!
  3. CUSTOMER2026-03-27 13:43:54· chat/gorgias_chat
    Can I speak with an agent
  4. AI_AGENT2026-03-27 13:44:07· chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is 1 minute.
  5. CUSTOMER2026-03-27 13:44:16· chat/gorgias_chat
    Ok
  6. AGENT2026-03-27 13:44:26· chat/helpdesk
    Hello Anna x
  7. AGENT2026-03-27 13:44:34· chat/helpdesk
    I'm Michelle, and I'll be assisting you from here.
  8. CUSTOMER2026-03-27 13:45:00· chat/gorgias_chat
    Hi Michelle. I sent my return on my return on March 24th I wanted to check if it was received
  9. CUSTOMER2026-03-27 13:45:23· chat/gorgias_chat
    Because my ups tracking says it was delivered
  10. CUSTOMER2026-03-27 13:45:31· chat/gorgias_chat
    But I haven’t gotten any email from you guys
  11. AGENT2026-03-27 13:45:55· chat/helpdesk
    Oh! I'll inquire it to our Returns. May I have your RA number or the original order number for reference?
  12. CUSTOMER2026-03-27 13:46:22· chat/gorgias_chat
    The order that I returned ?
  13. AGENT2026-03-27 13:46:35· chat/helpdesk
    Yes, please x
  14. CUSTOMER2026-03-27 13:47:12· chat/gorgias_chat
    2286620NA
  15. AGENT2026-03-27 13:48:03· chat/helpdesk
    Thanks! I've found your request. Would you still happen to have the postage receipt of your returned items?
  16. CUSTOMER2026-03-27 13:48:13· chat/gorgias_chat
    Yes
  17. AGENT2026-03-27 13:48:43· chat/helpdesk
    Oh! Great. Kindly share a snapshot of it showing the tracking number please.
  18. AGENT2026-03-27 13:48:51· chat/helpdesk
    Got it
  19. AGENT2026-03-27 13:49:05· chat/helpdesk
    Thank you, Anna. Forwarding that to our Returns for their ready reference.
  20. AGENT2026-03-27 13:49:24· chat/helpdesk
    Kindly expect an update via email from Returns Team within today up to 24 hours.
  21. CUSTOMER2026-03-27 13:49:36· chat/gorgias_chat
    Ok thank you
  22. AGENT2026-03-27 13:50:26· chat/helpdesk
    Thanks heaps, Anna!
  23. AGENT2026-03-27 13:50:34· chat/helpdesk
    In the meantime, is there anything else I can be of help?
  24. CUSTOMER2026-03-27 13:51:21· chat/gorgias_chat
    That’s all thanks
  25. AGENT2026-03-27 13:51:40· chat/helpdesk
    Glad assisting you today. Feel free to chat with us here anytime you need assistance.
  26. AGENT2026-03-27 13:51:45· chat/helpdesk
    Wishing you a lovely Friday xx
  27. AGENT2026-03-27 13:52:03· chat/helpdeskINTERNAL
    ESC https://triangl.gorgias.com/app/ticket/212433943
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