Re: Conversation with Arwa Raes

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1. CUSTOMER2026-03-27 19:02:19· chat/gorgias_chat
   Agent
2. AI_AGENT2026-03-27 19:02:27· chat/api
   Hi! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can leave your email address in the meantime if you'd like, and the waiting time for a response in chat is about 1 minute.
3. AGENT2026-03-27 19:03:02· chat/helpdesk
   Hi there! I'm Kelly, and I'll be assisting you with your inquiry.
4. CUSTOMER2026-03-27 19:03:04· chat/gorgias_chat
   Order #2295371NA This is my replacement package order number because my original was stained and this one came in perfect condition but unfortunately it is too big. It is my first triangle set so I didn’t really know I picked my usual size that I usually wear but I wanted to see if there is a way to possibly return it? and which order number I should use
5. CUSTOMER2026-03-27 19:04:06· chat/gorgias_chat
   Whether the replacement order number or the original order number. I may have to get a refund because the correct size is not in stock so I just wanted to make sure that I’m not refunded zero dollars since I did not pay anything for the replacement if I use that order number. And then if I use the original order number I did not want them thinking that I’m just returning the original because I received the replacement and then not give me any money back
6. AGENT2026-03-27 19:04:42· chat/helpdesk
   I'm so sorry to hear that you need to make an exchange/returns. Let me forward your concern to the Returns Team for an exchange/returns assistance. Do you mind sending the following information. - Order number: - Refund or Exchange: - Style Name and Sizes you are Returning: - Style Name and Sizes you need if Exchanging: - Can you also confirm if there's any change in your shipping address? (for exchange request)
7. AGENT2026-03-27 19:06:35· chat/helpdesk
   Just to confirm, you wish to request for a refund instead?
8. AGENT2026-03-27 19:08:40· chat/helpdesk
   Dropping in to check if you are still connected?
9. AGENT2026-03-27 19:11:11· chat/helpdesk
   I’ve noticed you’re away for quite some time, I’m closing our chat session now. However, my colleagues and I are here should you have any further questions. Have an awesome day/night. xx
10. CUSTOMER2026-03-27 19:15:53· chat/gorgias_chat
    Yes
11. CUSTOMER2026-03-27 19:16:09· chat/gorgias_chat
    Refund
12. AGENT2026-03-27 19:16:33· chat/helpdesk
    Welcome back. Happy to hear from you. Again, this is Kelly.
13. AGENT2026-03-27 19:16:49· chat/helpdesk
    Can I get the style and size you wish to return?
14. AGENT2026-03-27 19:19:34· chat/helpdesk
    Checking up on how things are going.
15. AGENT2026-03-27 19:23:24· chat/helpdesk
    It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. Have an awesome day/night. xx
16. CUSTOMER2026-03-27 19:31:57· chat/gorgias_chat
    I am so so sorry I’m just really busy I’ll gave you the order number
17. CUSTOMER2026-03-27 19:32:06· chat/gorgias_chat
    Order #2295371NA This is my replacement package order number because my original was stained and this one came in perfect condition but unfortunately it is too big. It is my first triangle set so I didn’t really know I picked my usual size that I usually wear but I wanted to see if there is a way to possibly return it? and which order number I should use 3:04 PM. You said: Whether the replacement order number or the original order number. I may have to get a refund because the correct size is not in stock so I just wanted to make sure that I’m not refunded zero dollars since I did not pay anything for the replacement if I use that order number. And then if I use the original order number I did not want them thinking that I’m just returning the original because I received the replacement and then not give me any money back
18. AGENT2026-03-27 19:32:32· chat/helpdesk
    Welcome back. I need the style name and size you wish to return.
19. CUSTOMER2026-03-27 19:32:54· chat/gorgias_chat
    Yes one moment
20. CUSTOMER2026-03-27 19:33:15· chat/gorgias_chat
    SUMMARY VINCA - PINK CANDY VELVET Triangle Bikini Set × 1 Top / M / Normal
21. CUSTOMER2026-03-27 19:33:54· chat/gorgias_chat
    Normal VINCA - PINK CANDY VELVET Triangle Bikini Set × 1
22. AGENT2026-03-27 19:34:00· chat/helpdesk
    Noted, thanks. Will forward your concern to the Returns Team to address your concern accordingly. Allow them to get back to you within 24 to 48 hours.
23. CUSTOMER2026-03-27 19:34:02· chat/gorgias_chat
    Cheekiest
24. CUSTOMER2026-03-27 19:34:03· chat/gorgias_chat
    small
25. CUSTOMER2026-03-27 19:34:12· chat/gorgias_chat
    Ok thank u
26. AGENT2026-03-27 19:35:12· chat/helpdesk
    Kindly wait for the Returns Team assistance via email within 24 to 48 hours.
27. AGENT2026-03-27 19:35:21· chat/helpdesk
    In the meantime, is there anything else that I can help you with?
28. AGENT2026-03-27 19:35:57· chat/helpdeskINTERNAL
    Hi, for your review. Thank you - 2295371NA > refund
29. AGENT2026-03-27 19:37:06· chat/helpdesk
    I’ve noticed you’re away for quite some time, I’m closing our chat session now. However, my colleagues and I are here should you have any further questions. Have an awesome day/night. xx
30. AGENT2026-03-30 02:39:57· email/helpdesk
    Hi Arwa, Thank you for reaching out. We’re sorry to hear your order didn’t meet your expectations. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund from Order #2295371NA VINCA - PINK CANDY VELVET Triangle Bikini Set: Top / M - Bottom / S Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2281832NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Pearl
31. AGENT2026-03-30 02:40:43· email/helpdeskINTERNAL
    #2295371NA / 2281832NARF paid order #2281832NA
32. CUSTOMER2026-03-30 10:19:56· email/email
    Sorry which note do I need to include
33. CUSTOMER2026-03-30 10:20:33· email/email
    Also can u guys not provide me the label and just subtract it from refund?
34. AGENT2026-03-31 09:58:39· email/helpdesk
    Dear Arwa, Thank you for your messages. Please note that we do not provide return labels. The shipping cost incurred for returning items to Triangl isn’t covered or reimbursed as outlined in our returns policy. That said, we recommend using regular post to return the items, as this typically offers the most cost-effective option. Additionally, the Dispatch Note was issued for your order and includes the order details such as the items purchased, the quantity of each item, the shipping address, and the order reference number. If you’re unable to locate it, just let us know and we’ll be happy to help with the next steps. I have also attached a sample of the dispatch note to this email. In the meantime, if you have other concerns, please don't hesitate to let us know and we're here to help. Wishing you a wonderful day! Kindest, Elaine xx
35. AGENT2026-03-31 09:58:46· email/helpdeskINTERNAL
    RF 2295371NA / 2281832NARF
36. CUSTOMER2026-03-31 11:42:45· email/email
    Yes please send another
37. AGENT2026-04-01 10:51:57· email/helpdesk
    Dear Arwa, Thank you for letting us know. For your reference, I’ve attached a copy of your dispatch note, which you can print and include with your return. In the meantime, please don’t hesitate to reach out if you need any further assistance. Kindest, Crystel
38. CUSTOMER2026-04-07 13:21:20· email/email
    HiHi I've already sent back the package couple days ago I have a Return tracking number unfortunately I'm at work right now but I can send that over to you guys because I believe that's what you needed in order to expedite it or something but what I wanted to make sure is that I know you have like a two week policy but since the return was started within that policy even if you receive the product a little later that's not going to affect my return correct
39. CUSTOMER2026-04-07 13:30:48· email/email
    Sorry I would like to add the RA at first was not sent correctly and it was not sent correctly until April 1 as an FYI I cannot handle how fast fedex gets that to you we also had Easter and other things happening Might end up delaying it but I really want to make sure that I can receive my refund specially because I spent a lot of money to get that shit back to you guys so it would just be a little unfair if you guys got the product which is a perfect condition but are not willing to give me my money because it ends up being a couple days off due to fedex which is out of my control because even when you guys shipped the product to me it was scheduled to be delivered on Wednesday and I did not get it until next Monday
40. CUSTOMER2026-04-07 21:13:34· email/email
    The tracking number is 870415707532
41. AGENT2026-04-09 06:24:28· email/helpdesk
    Hi Arwa, Thank you for your message — we completely understand your concern, and no worries at all. We recognize that shipping timelines with FedEx are outside of your control, and we truly appreciate you taking the time and cost to return the items to us. Please rest assured that we have not declined your refund. As long as your return was shipped within the 14-day return window, we’re happy to accommodate it even if it arrives at our warehouse a few days later. Also, upon checking your tracking, it shows delivered on our warehouse. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Ja
42. AGENT2026-04-09 06:25:04· email/helpdeskINTERNAL
    2295371NA / 2281832NARF SD: Apr-7-26 / ADD: Apr-8-26 / TN: 870415707532
43. CUSTOMER2026-04-09 11:48:04· email/email
    OKOK thank you how long does it usually take for a warehouse to confirm
44. AGENT2026-04-09 15:41:27· email/helpdeskINTERNAL
    #2295371NA 2281832NARF 4/8/2026 #2295371NA 2281