CUSTOMER2026-04-21 17:05:35· chat/gorgias_chat
I don’t understand how to exchange an item. I submitted the request already
AI_AGENT2026-04-21 17:05:53· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
Once your exchange request is submitted, our Returns Team will review it within two business days. You don’t need to do anything else right now. After the review is complete, you’ll receive an email with the next steps.
I’ll pass this over to our team so they can check the status of your specific exchange request — they’ll join shortly.
CUSTOMER2026-04-21 17:06:14· chat/gorgias_chat
The review is complete. But I don’t understand the instructiond
AGENT2026-04-21 17:06:30· chat/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
CUSTOMER2026-04-21 17:06:30· chat/gorgias_chat
Instructions*
AGENT2026-04-21 17:06:49· chat/helpdesk
Can I have your order number and the email address used to create the order, please?
CUSTOMER2026-04-21 17:06:50· chat/gorgias_chat
Hi! Am I not given a return label for my exchange?
CUSTOMER2026-04-21 17:07:24· chat/gorgias_chat
Jge237@gmail.com and return # is #3922D42897235
AGENT2026-04-21 17:07:36· chat/helpdesk
We actually do not provide return shipping labels, you will have to shoulder the cost to ship the item back to us then we will cover the shipping cost to send the exchange item to you if you opted for an exchange.
CUSTOMER2026-04-21 17:07:45· chat/gorgias_chat
Order # is #2310171NA
CUSTOMER2026-04-21 17:08:02· chat/gorgias_chat
Okay got it I understand. So I have to create a label with a postal service of my choice?
AGENT2026-04-21 17:08:15· chat/helpdesk
Yes.
CUSTOMER2026-04-21 17:08:35· chat/gorgias_chat
What is the dispatch note to include?
AGENT2026-04-21 17:09:11· chat/helpdesk
A dispatch note is a piece of paper included in your package that outlines the process on how to request a return or an exchange. Here a sample of what it looks like:
CUSTOMER2026-04-21 17:09:41· chat/gorgias_chat
Got it okay. I should still have that. What if I don’t?
AGENT2026-04-21 17:09:59· chat/helpdesk
If you no longer have it, just write down your full name and return authorization number in a sheet of paper and that will be just fine.
CUSTOMER2026-04-21 17:10:33· chat/gorgias_chat
Ok thank. How long will it take before I receive my exchanged item?
AGENT2026-04-21 17:10:52· chat/helpdesk
Normally, our exchanges take 1-2 business days for processing and 3-5 business days for delivery once we receive your items back. There can also be the occasional customs or courier delay which may affect your delivery time frame from time to time.
CUSTOMER2026-04-21 17:12:13· chat/gorgias_chat
Okay great. I am just hoping to have the new item prior to May 14th
AGENT2026-04-21 17:13:12· chat/helpdesk
You can reply to the last email from our Returns Team with your tracking details and request if they can process the exchange faster.
AGENT2026-04-21 17:15:31· chat/helpdesk
I just want to check if you're still online?
AGENT2026-04-21 17:17:27· chat/helpdesk
It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx
CUSTOMER2026-04-21 17:21:03· chat/gorgias_chat
Yes sorry. Thanks!
AGENT2026-04-21 17:21:32· chat/helpdesk
Hi there! I’m Janis, and I’ll be helping you from here.
AGENT2026-04-21 17:22:00· chat/helpdesk
Let me check the conversation. One moment, please.
AGENT2026-04-21 17:24:22· chat/helpdesk
Thanks for waiting. I am sorry, are you all set?
AGENT2026-04-21 17:27:06· chat/helpdesk
It seems like we have lost contact. I may need to terminate this chat as of the moment. But please don't hesitate to chat with us again anytime should you need assistance. Have a lovely day! xx