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AI_AGENT2026-04-16 01:00:06· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
Our store offers returns within **14 days of receiving your order**. Items must be returned in their original condition with the hygiene seal and returns tag still attached. Refunds are issued to the original payment method for the item price only; please note that shipping fees, duties, and taxes are not refundable.
To start a return, you can use our Returns Portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns). Be sure to obtain a Return Authorization (RA) number before sending your return, as we cannot process returns without it.
Also, please remember that the full bikini set (top and bottom) must be returned together for a refund; individual pieces cannot be refunded separately.
If you need help starting your return or have any other questions, feel free to ask! 😊
Replies are sent through Open Doors, so they stay on the customer record.