7,347 tickets1-100

Conversation with Customer #512824751

Unknown · Gorgias #216874869

closed
Opened
16 Apr 2026, 00:59
Closed
16 Apr 2026, 01:00
Assignee
Ai Agent Bot
trianglai_answeredai_closesender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-16 00:59:41· chat/gorgias_chat
    what
  2. CUSTOMER2026-04-16 00:59:50· chat/gorgias_chat
    whats your return policy
  3. AI_AGENT2026-04-16 00:59:51· chat/api
    Hi! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can leave your email address here if you'd like, and a team member will get back to you. The waiting time for a response in chat is approximately 1 minute.
  4. AI_AGENT2026-04-16 01:00:06· chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Our store offers returns within **14 days of receiving your order**. Items must be returned in their original condition with the hygiene seal and returns tag still attached. Refunds are issued to the original payment method for the item price only; please note that shipping fees, duties, and taxes are not refundable. To start a return, you can use our Returns Portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns). Be sure to obtain a Return Authorization (RA) number before sending your return, as we cannot process returns without it. Also, please remember that the full bikini set (top and bottom) must be returned together for a refund; individual pieces cannot be refunded separately. If you need help starting your return or have any other questions, feel free to ask! 😊
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