CUSTOMER2026-04-24 17:20:45· chat/gorgias_chat
I never received an order confirmation with order number
AI_AGENT2026-04-24 17:21:04· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
Could you please share the order number and the email address you used at checkout? This will help us locate your order and assist you further.
CUSTOMER2026-04-24 17:21:42· chat/gorgias_chat
aliasjafri@gmail.com
CUSTOMER2026-04-24 17:21:57· chat/gorgias_chat
I did not receive a confirmation email so I do not know my order number
AI_AGENT2026-04-24 17:21:59· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
You can also leave your email address here to help us get back to you if needed.
The waiting time for a response in chat is about 1 minute.
CUSTOMER2026-04-24 17:26:20· chat/gorgias_chat
]Hello
AGENT2026-04-24 17:32:56· chat/helpdesk
Hi! Kelly here, and I’ll be helping you today. :)
CUSTOMER2026-04-24 17:33:06· chat/gorgias_chat
Hi
AGENT2026-04-24 17:33:33· chat/helpdesk
I'm so sorry to hear this. Let me check on this.
Did you get your order number?
CUSTOMER2026-04-24 17:34:23· chat/gorgias_chat
No, I placed my order and never received a confirmation email or tracking. But my card was charged. And I received my order this week. But now I want to make a return and I don't have the order number
CUSTOMER2026-04-24 17:34:38· chat/gorgias_chat
aliasjafri@gmail.com is my email
CUSTOMER2026-04-24 17:34:57· chat/gorgias_chat
I can give you the shipping address
AGENT2026-04-24 17:34:58· chat/helpdesk
I'm sorry to hear that you need to make an exchange.
AGENT2026-04-24 17:35:05· chat/helpdesk
One moment, let me check.
AGENT2026-04-24 17:36:06· chat/helpdesk
Can I get the complete name and shipping address associated on the order?
CUSTOMER2026-04-24 17:36:21· chat/gorgias_chat
Alia Jafri
CUSTOMER2026-04-24 17:36:34· chat/gorgias_chat
3 Ludina Way, Redwood City, CA 94061
AGENT2026-04-24 17:37:28· chat/helpdesk
alliasjafri@gmail.com - this is what we have on the system.
Your order number is 2317195NA
AGENT2026-04-24 17:37:39· chat/helpdesk
To start your exchange, please visit our Returns & Exchanges Portal here: https://triangl.com/a/returns.
CUSTOMER2026-04-24 17:37:44· chat/gorgias_chat
Thank you!
AGENT2026-04-24 17:37:58· chat/helpdesk
You're most welcome.
Anything else that I can hep you with?
CUSTOMER2026-04-24 17:38:23· chat/gorgias_chat
No that's it. Thank you
AGENT2026-04-24 17:38:36· chat/helpdesk
It was great chatting with you! =)
Hope to hear from you soon! Have an awesome day/night. xx