30,691 tickets1-100

Conversation with aliasjafri@gmail.com

alia jafri 路 aliasjafri@gmail.com 路 Gorgias #218286289

closed
Opened
24 Apr 2026, 17:20
Closed
24 Apr 2026, 17:38
Assignee
Unassigned
customer careordtrianglai_answeredai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-24 17:20:45路 chat/gorgias_chat
    I never received an order confirmation with order number
  2. AI_AGENT2026-04-24 17:21:04路 chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We鈥檙e happy to help. Could you please share the order number and the email address you used at checkout? This will help us locate your order and assist you further.
  3. CUSTOMER2026-04-24 17:21:42路 chat/gorgias_chat
    aliasjafri@gmail.com
  4. CUSTOMER2026-04-24 17:21:57路 chat/gorgias_chat
    I did not receive a confirmation email so I do not know my order number
  5. AI_AGENT2026-04-24 17:21:59路 chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address here to help us get back to you if needed. The waiting time for a response in chat is about 1 minute.
  6. CUSTOMER2026-04-24 17:26:20路 chat/gorgias_chat
    ]Hello
  7. AGENT2026-04-24 17:32:56路 chat/helpdesk
    Hi! Kelly here, and I鈥檒l be helping you today. :)
  8. CUSTOMER2026-04-24 17:33:06路 chat/gorgias_chat
    Hi
  9. AGENT2026-04-24 17:33:33路 chat/helpdesk
    I'm so sorry to hear this. Let me check on this. Did you get your order number?
  10. CUSTOMER2026-04-24 17:34:23路 chat/gorgias_chat
    No, I placed my order and never received a confirmation email or tracking. But my card was charged. And I received my order this week. But now I want to make a return and I don't have the order number
  11. CUSTOMER2026-04-24 17:34:38路 chat/gorgias_chat
    aliasjafri@gmail.com is my email
  12. CUSTOMER2026-04-24 17:34:57路 chat/gorgias_chat
    I can give you the shipping address
  13. AGENT2026-04-24 17:34:58路 chat/helpdesk
    I'm sorry to hear that you need to make an exchange.
  14. AGENT2026-04-24 17:35:05路 chat/helpdesk
    One moment, let me check.
  15. AGENT2026-04-24 17:36:06路 chat/helpdesk
    Can I get the complete name and shipping address associated on the order?
  16. CUSTOMER2026-04-24 17:36:21路 chat/gorgias_chat
    Alia Jafri
  17. CUSTOMER2026-04-24 17:36:34路 chat/gorgias_chat
    3 Ludina Way, Redwood City, CA 94061
  18. AGENT2026-04-24 17:37:28路 chat/helpdesk
    alliasjafri@gmail.com - this is what we have on the system. Your order number is 2317195NA
  19. AGENT2026-04-24 17:37:39路 chat/helpdesk
    To start your exchange, please visit our Returns & Exchanges Portal here: https://triangl.com/a/returns.
  20. CUSTOMER2026-04-24 17:37:44路 chat/gorgias_chat
    Thank you!
  21. AGENT2026-04-24 17:37:58路 chat/helpdesk
    You're most welcome. Anything else that I can hep you with?
  22. CUSTOMER2026-04-24 17:38:23路 chat/gorgias_chat
    No that's it. Thank you
  23. AGENT2026-04-24 17:38:36路 chat/helpdesk
    It was great chatting with you! =) Hope to hear from you soon! Have an awesome day/night. xx
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