30,691 tickets1-100

Conversation with isabel reicher

isabel reicher 路 izzyreicher@gmail.com 路 Gorgias #218126918

closed
Opened
23 Apr 2026, 16:38
Closed
23 Apr 2026, 20:46
Assignee
Bernadette - Orders
ordorderstrianglai_answeredai_handoverai_next_genchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-23 16:38:54路 chat/gorgias_chat
    I need help with a package out for delivery
  2. AI_AGENT2026-04-23 16:39:09路 chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We鈥檙e happy to help. Could you please log in using the button in the chat so we can check your order details and help with the delivery update?
  3. AI_AGENT2026-04-23 16:40:09路 chat/gorgias_chat
    Signed in successfully.
  4. AI_AGENT2026-04-23 16:40:32路 chat/api
    Hi there! Thanks for your message! Let me connect you with one of our team members who can help you with this. I can see your package is showing an attempted delivery and the delivery window has passed. Please leave your email address in the chat, and one of our team members will join shortly. The wait time in chat is about 1 minute.
  5. AGENT2026-04-23 16:41:01路 chat/helpdesk
    Hi there! I鈥檓 Janis, and I鈥檒l be helping you from here.
  6. CUSTOMER2026-04-23 16:41:17路 chat/gorgias_chat
    hi janis
  7. AGENT2026-04-23 16:41:23路 chat/helpdesk
    Sorry to know about the issue with your order. I will endorse this concern to our Orders Team to further assist you. May I know your order number and email address, please?
  8. CUSTOMER2026-04-23 16:41:37路 chat/gorgias_chat
    #2312180NA
  9. CUSTOMER2026-04-23 16:42:07路 chat/gorgias_chat
    the address was 2590 Greenwich Street apartment 8, San Francisco, CA 94123
  10. CUSTOMER2026-04-23 16:42:18路 chat/gorgias_chat
    but id like it sent to a fedex store
  11. AGENT2026-04-23 16:42:26路 chat/helpdesk
    Thanks. How about your email address?
  12. CUSTOMER2026-04-23 16:42:39路 chat/gorgias_chat
    because the fedex delivery people could not deliver it to my address
  13. CUSTOMER2026-04-23 16:42:47路 chat/gorgias_chat
    izzyreicher@gmail.com
  14. AGENT2026-04-23 16:43:06路 chat/helpdesk
    Thank you and this is noted. Your concern has been forwarded to our Orders Team, and you should hear back within today.
  15. CUSTOMER2026-04-23 16:43:08路 chat/gorgias_chat
    the fedex store id like it to be delviered to is located at: 2141 Chestnut St, San Francisco, CA 94123
  16. CUSTOMER2026-04-23 16:43:50路 chat/gorgias_chat
    when i spoke with fedex they told me to ensure the package was not going back to sender
  17. CUSTOMER2026-04-23 16:44:04路 chat/gorgias_chat
    can you please make sure its not going back to hong kong right now?
  18. AGENT2026-04-23 16:44:44路 chat/helpdesk
    I understand your concern and rest assured that this has been escalated. Please wait for their update.
  19. AGENT2026-04-23 16:44:52路 chat/helpdesk
    Would there be anything else I can assist you with?
  20. CUSTOMER2026-04-23 16:44:57路 chat/gorgias_chat
    no thanks
  21. AGENT2026-04-23 16:47:20路 chat/helpdesk
    Thanks for chatting with us! Please feel free to chat with us anytime for additional assistance. Have a lovely day! xx
  22. AGENT2026-04-23 16:48:32路 chat/helpdeskINTERNAL
    Hi Orders, Concern - Delivery concern cx - I need help with a package out for delivery #2312180NA the address was 2590 Greenwich Street apartment 8, San Francisco, CA 94123 but id like it sent to a fedex store because the fedex delivery people could not deliver it to my address izzyreicher@gmail.com the fedex store id like it to be delviered to is located at: 2141 Chestnut St, San Francisco, CA 94123 when i spoke with fedex they told me to ensure the package was not going back to sender can you please make sure its not going back to hong kong right now? Thanks.
  23. AGENT2026-04-23 20:46:49路 chat/helpdeskINTERNAL
    Please refer to this ticket instead -> https://triangl.gorgias.com/app/ticket/218126652
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