You received a new message from your online store's contact form.
Country Code:
IL
Reason For Contacting:
orders-and-shipping
Firstname:
Merchi
Lastname:
edri
Email:
merchied29@gmail.com
Phone:
0502127399
Ordernumber:
2310101NA
Body:
The shipment is late for me. I would like to check why.
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AGENT2026-04-14 13:52:39· email/helpdesk
Dear Merchi,
Thank you for reaching out.
We understand your concern regarding the delay, especially when you’re expecting your order to arrive soon.
Based on the latest tracking update, the shipment is currently being held due to a local issue or regulatory restrictions in the destination country. This means DHL is temporarily unable to move or deliver the parcel until the situation is resolved or the restrictions are lifted.
https://www.dhl.com/us-en/home/tracking.html?tracking-id=4214884844&submit=1
These types of delays are unfortunately outside of the carrier’s and our control, but please rest assured that your shipment will continue moving as soon as DHL is able to proceed.
For now, we recommend continuing to monitor the tracking for updates, as this will reflect the latest movement once the restriction has cleared.
If the delay continues or if you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Anna xx
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