New customer message on April 11, 2026 at 10:21 pm
Alice Graham · alice.graham2@mail.mcgill.ca · Gorgias #216188077
closed
Opened
11 Apr 2026, 14:21
Closed
12 Apr 2026, 12:13
Assignee
Reena - Returns Team
CSAT
1/5
returnstrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-04-11 14:21:48· email/email
You received a new message from your online store's contact form.
Country Code:
CA
Reason For Contacting:
returns-and-exchanges
Firstname:
Alice
Lastname:
Graham
Email:
alice.graham2@mail.mcgill.ca
Phone:
5145820072
Ordernumber:
#2292902NA
Body:
Can I please get an extension on the RA number
#4092292877230? I will ship my return today, but I received the
RA on March 25th! I was too busy to ship the items earlier!
So can I either get an extension, or a new RA?
Thanks!!!
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AGENT2026-04-12 12:13:22· email/helpdesk
Dear Alice,
Thank you for getting in touch, and we appreciate you letting us know your situation.
Upon checking, your return request for order #2292902NA was approved on March 25, 2026. As previously advised, once an RA Number is issued, the returned item must be received by TRIANGL within 14 days.
Unfortunately, as we have not received the return within the specified timeframe, the RA Number has now expired and is no longer valid. As such, we’re unable to process a refund or exchange for this order.
For more details, you may refer to our FAQ page here: https://triangl.com/pages/frequently-asked-questions
We appreciate your understanding, and please let us know if there’s anything else we can assist you with.
Kindest,
Reena
AGENT2026-04-12 12:13:28· email/helpdeskINTERNAL
2292902NA / RA4092292877230
APPROVED 3/25/26
-not returned w/in 14 days
-RA invalid
Replies are sent through Open Doors, so they stay on the customer record.