Lucy Land · lucy.c.land@gmail.com · Gorgias #218299684
closed
Opened
24 Apr 2026, 19:40
Closed
24 Apr 2026, 20:30
Assignee
Katrina - Orders
ordor_timeframeorderstrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-04-24 19:40:08· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
lucy
Lastname:
land
Email:
lucy.c.land@gmail.com
Phone:
5129036367
Ordernumber:
2319692NA
Body:
I really need my order to come before tuesday!
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You can enable spam filtering for contact forms in online store
preferences.
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AGENT2026-04-24 20:30:33· email/helpdesk
Dear Lucy,
Thank you for your recent order with Triangl! :)
I completely understand how important it is for you to receive your order before Tuesday, and I’m really sorry for any stress or uncertainty this may be causing. We truly want to get it to you as quickly as possible.
Your order is still within our standard shipping timeframe of 3–5 business days, and everything is moving as expected so far. Once the package leaves our warehouse, delivery is handled by FedEx and we don’t have control over any transit delays. At the moment, we’re unable to guarantee your desired delivery date.
That said, please know we’re closely monitoring your shipment and doing everything we can on our end to help it reach you as soon as possible. If there are any updates, we’ll be sure to let you know right away.
Thank you so much for your patience and understanding.
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Katrina x
Replies are sent through Open Doors, so they stay on the customer record.