You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
start-return-or-exchange
Firstname:
Valerie
Lastname:
Crouch
Email:
valeriecrouch4@gmail.com
Phone:
7046167348
Ordernumber:
2282450NA
Body:
Hello, I got the green swimsuit for my daughter for
Easter. She just opened it yesterday and the swimsuit bottoms are
too big. We need an extra small. Would I be able to exchange
those? Please still have tags on in the bag in perfect condition.
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AGENT2026-04-07 08:45:18· email/helpdesk
Hi Valerie,
Thank you for reaching out to us.
We truly appreciate your support and understand that returning an order can be disappointing.
Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on March 13, 2026, and your request was sent on April 6, 2026, which unfortunately falls outside of this timeframe. We’re really sorry that we’re unable to accommodate your request in this instance.
If there’s anything else we can do to assist you, please don’t hesitate to let us know—we’d love to help in any way we can.
You can also find more details about our Returns Policy here:
[https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
Thank you for your understanding, and please let us know if we can assist you with anything else.
Kindest regards,
Elaine xx
AGENT2026-04-07 08:45:46· email/helpdeskINTERNAL
DECLINED DUE TO DOD / Order# 2282450NA
24 days from DOD March 13, 2026
Replies are sent through Open Doors, so they stay on the customer record.