Dear Ava,
We have received your Exchange Request for Order #2309433NA.
We are sorry to hear the bikini wasn't right for you. Please note that we don't mix and match styles. If you wish to exchange to a different style, it must be in full set, top and bottom. To proceed, please confirm the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability.
We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request.
Kindest,
Pearl
AGENT2026-04-16 06:06:55· email/helpdeskINTERNAL
Pending Approval / #2309433NA / B6FEAE2893468 / mix & match / clarify EX items
AGENT2026-04-23 06:23:07· email/helpdesk
Dear Ava,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding order #2309433NA and wanted to kindly remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Reena