Re: A shipment from order #2305025NA has been delivered

Dear Jessica, Thank you for reaching out to us! We are sorry to hear the bikini wasn't right for your daughter and we would be happy to help with your exchange. To proceed with your request, please let us know the Bottom Size + Bottom Shape (if applicable) you wish to exchange for and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Nikka

Pending Approval / 2305025NA / Clarify EX item

Hi Jessica, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your exchange request and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Jetz

Dear Jessica, Thank you for your message and for providing us the exchange details. We are eager to assist but unfortunately, the style (VINCA - COTE Bottom L / Cheeky) you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-16 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2305025NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx

2305025NA > aoos VINCOT2ABOTL 19

Dear Jessica, Yes — you are still within the time window to take advantage of this option. You can still use the free shipping code: EXCHANGE-TRIANGL-16 Please note that you only have 48 hours to use the code, and you can only use this once. Once you have successfully placed the new order, please share the new order number with us for reference. We will then provide you with the return instructions. We look forward to hearing from you. Kindest, Pearl

Hi Jessica, Please note that you have 48 hours to use the code and you can only use this once. You may use this unique code instead for free shipping, code: EXCHANGE-TRIANGL-17 Let us know how it goes, we will provide you with the complete return instructions once your new order number has been received. Kindest, Dy xx

PENDING APPROVAL 2305025NA

Hi Jessica, Thank you for getting back to us and sharing your new Order #2323572NA. Your return for Order #2305025NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - COTE Blue Velvet Triangle Bikini Set: Top / L and Bottom / M / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2305025NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna

RF & REPURCHASE #2305025NA 2305025NARF

Dear Jessica, Thank you for getting in touch. The Dispatch Note is the printed document that comes inside your package when your order is delivered. It is usually placed together with the bikini items inside the parcel and lists the items included in your order. Kindly include this document when sending your return, as it helps our warehouse quickly identify your order and process the return smoothly. For your reference, I will also attach a sample Dispatch Note so you can easily identify the document inside your package. Please let us know if you have any trouble locating it—we’d be happy to assist further. Kindest, Gelou

WH: 5/1/2026 #2305025NA 2305025NARF JESSICA BABB VINCOT2ABOTM 1 USPS9505510243976119562701 329159 5/4/2026 5/1/2026 #2305025NA 2305025NARF JESSICA BABB VI1COT2TOPL 1 USPS9505510243976119562701 329160 5/4/2026