Re: 2318392NA

Hi Julia, Thank you so much for getting back to us—we really appreciate it! I’ve double-checked our inventory, and unfortunately, the VINCA – PERL M top you’re looking for is currently running low in stock. There’s a chance it may no longer be available by the time we receive your return at our warehouse. Since you already have the correct bottoms at home, one option you can consider is placing a new order for the correct top size along with any available matching bottoms online. Once you receive the new order, you can return the S top from your original order and the bottoms from the new order. As long as the items are the same style, we’ll still consider them as a set for the return. If this works for you, feel free to use the free shipping code we previously provided to waive the shipping fee on your new order. Once your order is placed, kindly send us your new order number so we can note it and provide you with the complete return instructions. We hope this solution helps, and we look forward to hearing from you! Kindest, Reena

2318392NA / 055FB12903157 / AOOS VINPER2TOPM 15 RT https://triangl.gorgias.com/app/ticket/218753899

Hi Julia, Thank you for getting back to us and sharing your new Order #2324186NA, we have taken note that you will be returning your Original Top along with the new bottoms once your new order arrives. Your return for Order #2318392NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - PERL Top S / Bottom M Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 055FB12903157 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Kyla

#2318392NA 055FB12903157 RF&REP BOT From new order 2324186NA

latest ticket: https://triangl.gorgias.com/app/ticket/220930553