31,243 tickets1-100

Re: A shipment from order #2315234NA has been delivered

Meredith Hayden ¡ meredithhayden17@gmail.com ¡ Gorgias #217980239

closed
Opened
22 Apr 2026, 19:21
Closed
30 Apr 2026, 02:36
Assignee
Pearl - Returns Team
returnsreturns_approvedreturns_clarificationreturns_fp on-holdtrianglchannel-email

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  1. CUSTOMER2026-04-22 19:21:14¡ email/email
    I'd like to submit a return but I am receiving an error message. Can you please let me know how to proceed? [image: Untitled.jpg] ---------- Forwarded message --------- From: Triangl Date: Mon, Apr 20, 2026 at 10:05 AM Subject: A shipment from order #2315234NA has been delivered To: Order #2315234NA YOUR ORDER HAS BEEN DELIVERED Haven't received your package yet? Let us know Visit our store Items in this shipment BOBBI - KITT Terry Towelling Short× 1 M ELLI - LONI Stripe Crochet Short× 1 M MINNI - SERT Terry Towelling Mini Dress× 1 XS/S VINCA - PINK CANDY VELVET Triangle Bikini Set× 1 Bottom / M / Cheeky VINCA - PINK CANDY VELVET Triangle Bikini Set× 1 Top / S / Normal MAIA - SERT Terry Towelling Scoop Bikini Set× 1 Bottom / M / Normal MAIA - SERT Terry Towelling Scoop Bikini Set× 1 Top / S / Normal VINCA - KITT Terry Towelling Triangle Bikini Set× 1 Bottom / S / Cheeky VINCA - KITT Terry Towelling Triangle Bikini Set× 1 Top / S / Normal If you have any questions, reply to this email or contact us at customercare@triangl.com
  2. AGENT2026-04-23 07:53:00¡ email/helpdesk
    Hi Meredith, Thank you for reaching out! We apologze for the portal issue you have encountered. We’d be happy to assist with an exchange (of the same price as your original order). Please let us know the style name and the sizes you need for both the top and bottom (including the bottom shape, if applicable), and we’ll guide you through the exchange process. If you’d prefer a refund instead, please confirm the items you wish to return, and we’ll provide return instructions. Kindly note that refunds require the full set (top, bottom, and bag/pouch) to be returned, as we’re unable to process partial returns. Let us know how you’d like to proceed, and we’ll be happy to assist. Kindest regards, Dy
  3. AGENT2026-04-23 07:53:32¡ email/helpdeskINTERNAL
    PENDING APPROVAL 2315234NA
  4. CUSTOMER2026-04-27 21:55:40¡ email/email
    Hello! Confirming I would like to return all of the items.
  5. AGENT2026-04-28 06:51:49¡ email/helpdesk
    Hi Meredith, Thank you for getting back to us — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: BOBBI - KITT Short M ELLI - LONI Short M MINNI - SERT Mini Dress XS/S VINCA - PINK CANDY S/M CHEEKY MAIA - SERT S/M NORMAL VINCA - KITT S/S CHEEKY (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2315234NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena
  6. AGENT2026-04-28 06:51:54¡ email/helpdeskINTERNAL
    2315234NA / 2315234NARF
  7. CUSTOMER2026-04-29 16:38:13¡ email/email
    Hi Reena, Thank you, the return has been sent. Please see below for proof of postage and tracking. Fedex Ground Shipping Tracking Number: 871215399316 Scheduled Delivery Date: 05/06/2026
  8. AGENT2026-04-30 02:35:41¡ email/helpdesk
    Dear Meredith, Thank you for sending your postage receipt. We will process your request once we receive it in our warehouse. Feel free to check back with us anytime for further updates or as soon as the tracking number shows delivered. Kindest, Pearl
  9. AGENT2026-04-30 02:36:11¡ email/helpdeskINTERNAL
    2315234NA / 2315234NARF ON HOLD / TN 871215399316 SD 4/29/2026
  10. AGENT2026-05-11 11:53:03¡ email/helpdeskINTERNAL
    5/6/2026 #2315234NA N/A MEREDITH HAYDEN SIDPIN3ABOTM 1 FEDEX871215399316 330562 5/11/2026 5/6/2026 #2315234NA N/A MEREDITH HAYDEN N/A 1 FEDEX871215399316 SID PIN TOP S 330563 5/11/2026 5/6/2026 #2315234NA N/A MEREDITH HAYDEN N/A 1 FEDEX871215399316 SERT DRESS S/XS 330564 5/11/2026 5/6/2026 #2315234NA N/A MEREDITH HAYDEN N/A 1 FEDEX871215399316 SERT TOP S 330565 5/11/2026 5/6/2026 #2315234NA N/A MEREDITH HAYDEN N/A 1 FEDEX871215399316 SERT BOT M 330566 5/11/2026 5/6/2026 #2315234NA N/A MEREDITH HAYDEN N/A 1 FEDEX871215399316 BOB KIT SHRT M 330567 5/11/2026 5/6/2026 #2315234NA N/A MEREDITH HAYDEN VINKIT2TOPS 1 FEDEX871215399316 330568 5/11/2026 5/6/2026 #2315234NA N/A MEREDITH HAYDEN VINKIT2ABOTS 1 FEDEX871215399316 330569 5/11/2026 5/6/2026 #2315234NA N/A MEREDITH HAYDEN N/A 1 FEDEX871215399316 ELLI LONI SHRT M 330570 5/11/2026
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