11,964 tickets1-100

Re: Conversation with nichole appleton

nichole appleton · ellamappleton@gmail.com · Gorgias #216201868

closed
Opened
11 Apr 2026, 17:09
Closed
15 Apr 2026, 03:31
Assignee
Pearl - Returns Team
returnsreturns_approvedtrianglai_answeredai_handoverchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-11 17:09:55· chat/gorgias_chat
    hi there
  2. AI_AGENT2026-04-11 17:10:04· chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Could you tell me a bit more — sizing, your order, or something else?
  3. CUSTOMER2026-04-11 17:10:24· chat/gorgias_chat
    i ordered a bikini and have been trying to exchange it for a different size and have been in contact with customer service, but no one is getting back to me
  4. AI_AGENT2026-04-11 17:10:32· chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can leave your email address as well, so they can reach out to you directly if needed. The waiting time for a response in chat is about 1 minute.
  5. CUSTOMER2026-04-11 17:11:48· chat/gorgias_chat
    is there a phone number i can call
  6. AGENT2026-04-11 17:19:49· chat/helpdesk
    Hi! Kelly here, and I’ll be helping you today. :)
  7. CUSTOMER2026-04-11 17:20:51· chat/gorgias_chat
    hi there, i placed an order around a month ago, and i have been trying to exchange one of the bikinis for a smaller size
  8. AGENT2026-04-11 17:21:02· chat/helpdesk
    Sorry to know that you haven't got an update. Let me check this for you. Do you mind sending me the order number?
  9. CUSTOMER2026-04-11 17:21:11· chat/gorgias_chat
    i got this email
  10. CUSTOMER2026-04-11 17:22:18· chat/gorgias_chat
    #2269774NA
  11. AGENT2026-04-11 17:23:56· chat/helpdesk
    Checkin it now
  12. CUSTOMER2026-04-11 17:24:05· chat/gorgias_chat
    thank you
  13. CUSTOMER2026-04-11 17:24:42· chat/gorgias_chat
    i had ordered my usual bikini size for top and it was way bigger than what i have gotten before, i was just hopping to get a smaller size top
  14. AGENT2026-04-11 17:28:12· chat/helpdesk
    Thanks for waiting. I have submitted a follow up request to the Returns Team for this matter. Allow them to get back to you within 24 hours.
  15. CUSTOMER2026-04-11 17:29:06· chat/gorgias_chat
    i received an email yesterday saying i have a 48 hour window until my ticket closes and i can no longer return the item but i have already sent the bikini back
  16. AGENT2026-04-11 17:31:22· chat/helpdesk
    I see, thanks for the information. Do you have a copy of your of return postage receipt?
  17. CUSTOMER2026-04-11 17:32:26· chat/gorgias_chat
    i will look
  18. CUSTOMER2026-04-11 17:32:41· chat/gorgias_chat
    would a refund be easier and just re order the bikini
  19. AGENT2026-04-11 17:35:45· chat/helpdesk
    Thank you so much. I have forwarded it to the Returns Team for further assistance. Allow them to get back to you via email within 24 hours.
  20. AGENT2026-04-11 17:36:33· chat/helpdesk
    In the meantime, is there anything else that I can help you with?
  21. AGENT2026-04-11 17:37:13· chat/helpdeskINTERNAL
    Hi, for ff up. Thanks - 2269774NA - POP provided - https://triangl.gorgias.com/app/ticket/210648287 - i received an email yesterday saying i have a 48 hour window until my ticket closes and i can no longer return the item but i have already sent the bikini back
  22. CUSTOMER2026-04-11 17:38:15· chat/gorgias_chat
    i believe that is it besides wondering if i can just revive a refund
  23. AGENT2026-04-11 17:39:18· chat/helpdesk
    No worries, will relay this message to them as well. Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
  24. AGENT2026-04-11 21:28:46· email/helpdesk
    Hi Nichole, Yes, we’ve received your return and this was noted in our previous email. Before we proceed further, we just need you to confirm the exact item(s) you sent back so we can ensure everything matches what we’ve received on our end. Once we have your confirmation, we’ll continue with the next steps right away. Kindest, Jetz
  25. CUSTOMER2026-04-11 21:49:46· email/email
    The package I sent back was MALA- JAVE BLUE CROCHET BALCONETTE BIKINI SET in a size XS in bottoms and a S++ in the top,
  26. AGENT2026-04-13 03:10:19· email/helpdesk
    Hi Nichole, Thank you for your confirmation. Your exchange request approved was for your TOP only, for us to proceed with processing your exchange kindly confirm the bottom size + cut you wish to receive. We look forward to your response. Kindest, Kyla
  27. CUSTOMER2026-04-13 03:11:20· email/email
    i wish to revive the same mala top in a size small
  28. AGENT2026-04-14 02:28:05· email/helpdesk
    Dear Nichole, Thank you for confirming that you’d like the MALA – JAVE top in size S. Could you also please confirm your preferred bottom size and bottom shape so we can process your request correctly? We look forward to hearing from you. Kindest, Pearl
  29. CUSTOMER2026-04-14 15:13:25· email/email
    XS bottoms same style in the regular cheeky.
  30. AGENT2026-04-15 03:31:37· email/helpdesk
    Dear Nichole, Thank you for confirming! We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Pearl
  31. AGENT2026-04-15 03:33:41· email/helpdeskINTERNAL
    #2269774NA / 2706682863688 EX PROCESSED: Apr-15-2026 NEW ORDER: 2315303NA OTE - NOT ELIGIBLE FOR EX/RF / shipped beyond 14 days
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