Re: Didnt receive - order 2316600NA

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1. CUSTOMER2026-04-20 17:03:47· email/email
   Sent from my iPhone
2. CUSTOMER2026-04-20 17:04:58· email/email
   Here is the order info - says it was delivered and it
3. AGENT2026-04-20 21:28:01· email/helpdesk
   Dear Cara, Thank you for your email. We understand the urgency of resolving this matter and are committed to helping you find a resolution. The tracking for Order #2316600NA shows your parcel as delivered on Monday, 4/20/26 at 12:22 PM and signed for by C.Xara https://www.fedex.com/fedextrack/?trknbr=521726705296&trkqual=2461149000~521726705296~FX&simplified=true We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=521726705296&trkqual=2461149000~521726705296~FX&simplified=true If you have any further questions or concerns about your order, please don’t hesitate to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Bernadette
4. CUSTOMER2026-04-21 15:23:41· email/email
   Following up on below - it says it was delivered yesterday and it wasnt. Order # 2316600NA - VINCA pink candy velvet set Bottom small- top xs and bottom xs. Thanks!
5. AGENT2026-04-21 16:25:52· email/helpdesk
   Dear Cara, Thank you for following up! I’m really sorry for the confusion here. I completely understand how concerning this must be. We sent you an email yesterday regarding your shipment, but it may not have come through. Sometimes our messages can end up in the Spam or Junk folder, so we kindly recommend checking there as well. For your convenience, I’ve included a snapshot of that email below: I’ve also checked the delivery details, and while the parcel is marked as delivered, the GPS location suggests it may have been misdelivered to a nearby address. Here are the delivery coordinates for your reference: 32°51'35.1"N, 79°55'32.5"W https://maps.app.goo.gl/VbeqwLVbdvCp8WuQ9 It may be worth checking with nearby neighbors or homes close to this location, just in case it was left there. At the same time, we’ve already reached out to FedEx to request that they investigate, retrieve the parcel, and redeliver it to your correct address (771 Dunham Street). We’ll keep a close eye on this and update you as soon as we hear back. Thank you so much for your patience while we work to get this resolved. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish
6. AGENT2026-04-21 16:26:03· email/helpdeskINTERNAL
   If no update by April 24, pls FF up and make sure to check in with the CX too. Thanks! x #2316600NA | 521726705296 GPS delivery location shows it was delivered to the wrong house GPS COORDINATES OF DELIVERY (wrong house): 32°51'35.1"N, 79°55'32.5"W https://maps.app.goo.gl/VbeqwLVbdvCp8WuQ9 Customer's address: 771 Dunham Street Daniel Island SC 29492 https://maps.app.goo.gl/RedL8tzzr1BzEJVS9 Request #SFC33400566 created.
7. CUSTOMER2026-04-21 16:26:22· email/email
   I talked to fed ex and they said this doesnt exist.
8. CUSTOMER2026-04-21 16:29:56· email/email
   I got in touch with fed ex and that is not a fed ex tracking number and on my Ring camera there is no delivery. But that is not a valid fed ex tracking number that you are providing.
9. AGENT2026-04-21 17:47:17· email/helpdesk
   Dear Cara, Thanks so much for your message! I completely understand how confusing this must be, especially after being told the tracking number wasn’t valid and not seeing any delivery on your end. I’ve double-checked this for you, and I can confirm that the tracking details we provided are correct and active on the FedEx system: Tracking Number: 521726705296 Tracking URL: https://www.fedex.com/fedextrack/?trknbr=521726705296 We’ve also already reached out to our FedEx contact to request an investigation, including retrieving the parcel and redelivering it to your correct address. At the moment, we’re waiting for their feedback. I understand this situation is frustrating, but please rest assured, we’re actively working on this from our side and will keep you updated as soon as we hear back. If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Trish
10. AGENT2026-04-21 17:47:20· email/helpdeskINTERNAL
    If no update by April 24, pls FF up and make sure to check in with the CX too. Thanks! x #2316600NA | 521726705296 GPS delivery location shows it was delivered to the wrong house GPS COORDINATES OF DELIVERY (wrong house): 32°51'35.1"N, 79°55'32.5"W https://maps.app.goo.gl/VbeqwLVbdvCp8WuQ9 Customer's address: 771 Dunham Street Daniel Island SC 29492 https://maps.app.goo.gl/RedL8tzzr1BzEJVS9 Request #SFC33400566 created.
11. AGENT2026-04-24 22:31:37· email/helpdeskINTERNAL
    FedEx UPDATES: Wed, Apr 22, 2026 at 3:30 pm FedEx Case# SFC33400566 - Package Research > Delivery Issue https://prnt.sc/_Mknz5Xuwie- Thank you for your enquiry and apologies for the issues faced with this shipment. I have raised a case to the delivery station to resolve this with the driver. I will follow up with you by 4:00pm today. I am sorry for the inconvenience caused. Fri, Apr 24, 2026 at 9:45 pm FedEx Case# SFC33400566 - Package Research > Delivery Issue https://prnt.sc/BTphcZCvwstR Thank you for your continued patience. I am sorry but I have yet to receive a response. I am continuing to escalate the matter higher where possible. I will follow up with you by 2:45pm on Monday. Apologies for the inconvenience.
12. AGENT2026-04-24 22:35:00· email/helpdesk
    Dear Cara, This is Trish from Triangl's Orders team with an update about your concern. We completely understand how stressful it is to be waiting on this, and we’re really sorry you’ve had to go through this delay. As promised, we’ve already reached out to FedEx about your order. They’ve acknowledged our email and are looking into it. Since it's already the weekend, we'll likely hear from them again on Monday or Tuesday. Please know we’ll continue to monitor this and follow up until it’s resolved for you. You can rest assured we’re working on this in the background and will update you as soon as we have a solution. Thank you so much for your patience while we get this sorted. If you have any other questions or concerns, please don’t hesitate to reach out, and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Trish x
13. AGENT2026-04-24 22:35:05· email/helpdeskINTERNAL
    If no update by April 28, pls FF up and make sure to check in with the CX too. Thanks! x #2316600NA | 521726705296 GPS delivery location shows it was delivered to the wrong house FedEx Case# SFC33400566 <---Ongoing investigation
14. CUSTOMER2026-04-30 14:09:54· email/email
    Checking in to see if any update on below..
15. AGENT2026-04-30 14:34:57· email/helpdesk
    Hi Cara, Thank you so much for your patience. FedEx's investigation is still ongoing, and we will get back to you as soon as we have an update. Please expect another email from us soon. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X
16. CUSTOMER2026-04-30 14:50:26· email/email
    Just dont want that suit to sell out in the sizes we need! Also - I requested an RA code for another suit and still have not reiceved?
17. AGENT2026-04-30 15:07:49· email/helpdesk
    Hi Cara, Thank you for your prompt response. I completely understand your concern about the suit selling out in your preferred sizes. Regarding your request for an RA code, if you would like to return or exchange your order, please send an email to returns@triangl.com. Once received, our team will provide you with the return address and authorization number. Kindly note that return or exchange requests must be submitted within 14 days of receiving your order. If you have any other questions or concerns about your order, feel free to reach out to us anytime, we’re always happy to assist. For follow-ups, we kindly ask that you include all your questions or concerns in one email so we can address them as efficiently as possible. Kindest, Jesselle X
18. CUSTOMER2026-04-30 15:31:25· email/email
    I sent on April 21st and haven't recieved anything back.. i forwarded the email. Please advise.
19. AGENT2026-05-10 17:50:35· email/helpdeskINTERNAL
    FedEx UPDATE: Thu, May 7, 2026 at 10:13 pm FedEx Case# SFC33400566 - Package Research > Delivery Issue https://prnt.sc/3TRKQeRoQKBy Thank you for your patience while we investigated this matter. I apologise for the delay in our response. Regrettably, we have been unable to resolve the misdelivery of this consignment and can take no further operational action at this time. If the receiver continues to dispute the delivery, we will need to consider the goods as lost. Before we proceed to a claim, we must carry out network searches to determine whether the Proof of Delivery (POD) update was entered in error or whether the goods are being held without scans in our unidentified warehouse. To assist with these searches, please complete as much of the following as possible: General description of the goods: Model: Serial number: Weight and dimensions: Colour of the packaging: Colour of the missing goods: Any other name the goods may be known by: Type of labels/logos on the package (excluding FedEx/TNT label): Is a picture available of the missing goods?: Value of items (individual / total): Please note that if the declared value exceeds 150 pounds, we will require supporting documentation to verify this. Acceptable documents include: Cost invoice Sales invoice amended to remove profit Manufacturer cost breakdown Please provide the requested information by 3:00 PM tomorrow, May 8th. If we do not receive a response by then, a reminder will be sent. I am very sorry for the inconvenience this has caused and appreciate your cooperation as we work to resolve the situation.
20. AGENT2026-05-10 17:55:33· email/helpdesk
    Dear Cara, This is Trish from Triangl's Orders team with an update about your concern. We completely understand how frustrating this situation must be, and thank you for your patience! FedEx requested us to provide a detailed description of the package (#2316600NA) and its contents, as well as the value, to help with the search. They are actively searching for your parcel, and we are now waiting for their next update. You can rest assured that we will continually make follow-ups until this is resolved to your satisfaction. We are working in the background for you. We will send you an update once we have a final solution to share with you. Please expect another email from us again soon. If you have any othe