You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
returns-and-exchanges
Firstname:
Grace
Lastname:
Hood
Email:
ghoo2665@gmail.com
Phone:
6122310382
Ordernumber:
2310401NA
Body:
I had submitted a return request that was approved but I
never received a shipping label in the email, do I have to create
my own or should one be emailed to me?
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AGENT2026-04-17 20:42:48Ā· email/helpdesk
Dear Grace,
Thank you so much for reaching outāIām sorry for any confusion regarding the return process. I completely understand how you may have expected a shipping label to be included.
Please note that we do not provide return labels, and the cost of returning items to Triangl is not covered or reimbursed. Youāre welcome to use any postal service or courier thatās most convenient for you.
Once you have posted your return, please provide a snapshot of your return postage receipt, showing the tracking number and courier used directly to this email. This will help us monitor the shipment and process your request promptly.
If you have any other questions or concerns, please donāt hesitate to get in touch. Weāre here to help!
Kindest,
Joan xx
AGENT2026-04-17 20:42:52Ā· email/helpdeskINTERNAL
#2310401NA / 5E8C072893182 | APPROVED 4/15/26
CUSTOMER2026-04-20 17:56:59Ā· email/email
Below is the tracking information for my return
AGENT2026-04-21 09:14:32Ā· email/helpdesk
Dear Grace,
Thanks for sending this through.
We appreciate you providing us with the proof of postage for your return. We'll keep an eye on it and process your request once we receive the items back in our warehouse.
In the meantime, if you have other concerns, please don't hesitate to let us know and we're here to help.
Wishing you a wonderful day!
Kindest,
Elaine xx