31,243 tickets1-100

Re: New customer message on April 1, 2026 at 7:55 am

Unknown ¡ sezeitlen@icloud.com ¡ Gorgias #214942435

closed
Opened
2 Apr 2026, 19:02
Closed
13 Apr 2026, 01:36
Assignee
Nikka - Returns Team
returnsreturns_follow-uptrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-02 19:02:28¡ email/email
    Hi yes thank you so much for getting back to me! -Jessica Zeitlen -4907 Oak Manor Ct, Peachtree Corners GA, 30096 -jezeitlen@icloud.com -6783584137 -VINCA- BANC Blue Triangle Bikini Set (Top-Small/ Bottoms- Cheeky, Small) Thank you!
  2. AGENT2026-04-04 06:26:49¡ email/helpdesk
    Dear Sophie, Thank you for getting back to us. We appreciate you providing us with the order details. Can you please send us at least 2 photos showing the problem area? From there, we will assess and look into this. If you have other concerns, let us know and we're here to help. We look forward to hearing from you. Kindest, Elaine xx
  3. AGENT2026-04-04 06:27:25¡ email/helpdeskINTERNAL
    Order# 2220413NA , DOD December 10, 2025 issue: color faded / ID verified
  4. CUSTOMER2026-04-06 00:24:13¡ email/email
    Hi- here are some photos where you can see the color faded. Thank you!
  5. AGENT2026-04-07 07:38:45¡ email/helpdesk
    Dear Sophie, Thank you for emailing us, happy to check on your concern. Can you please share the following details: Was the item used in a hot tub or chlorinated pool? Was the item machine washed? Was the item washed using hot or cold water? Was there any detergent or soap used? How was the item dried and stored? Was the item used in water activities (e.g., surfing, jet skiing, etc.)? From there, we will assess if we can accommodate your request. Kindest, Joanna
  6. AGENT2026-04-07 07:39:11¡ email/helpdeskINTERNAL
    2220413NA initial contact Apr 01, 20226 in RT 214617378
  7. CUSTOMER2026-04-11 19:07:20¡ email/email
    Hi- Thank you for getting back to me! I have worn my bikini in a pool, hot tub and ocean. After I rinse it in cold water and then hand wash it with soap/detergent. I hang dry it and put it in a bin sitting out in my room. It was not used in any water activities. Thank you!
  8. AGENT2026-04-11 22:16:49¡ email/helpdesk
    Hi Sophie, Thank you so much for sharing this! At TRIANGL, we take great pride in the quality of our products. Every item undergoes intensive quality control and care before it’s sent out, so what you've described sounds like an isolated case. That said, we completely understand your disappointment, and we truly want to make things right for you. While our usual policy only allows for replacements within 14 days of delivery, the last thing we want is for you to be left with an unusable item. As a gesture of goodwill, we’d love to offer a one-time exception and send out a replacement! Kindly confirm if you would like us to ship the new VINCA - BANC - Top / S :: Bottom / S / Cheeky. A few things to keep in mind: Since this is a one-time exception, the replacement will not be eligible for further exchange, replacement, or refund requests in the future. The replacement will be shipped to the original address used at the time of purchase (unless you’d like it sent elsewhere—just let us know!). We look forward to your response! Kindest, Nikka
  9. AGENT2026-04-11 22:17:24¡ email/helpdeskINTERNAL
    OTE NON-CX FA EX: 2220413NA Issue: Color > Fade / https://prnt.sc/-hFUw1BPOoXg VINBAN2TOPS 197 / VINBAN2ABOTS 144
  10. CUSTOMER2026-04-13 00:21:55¡ email/email
    Hi, Thank you so much for your kindness and help. I appreciate it so much. I can confirm that i want you to ship the VINCA - BANC - Top / S :: Bottom / S / Cheeky to the same address originally used. Thank you!
  11. AGENT2026-04-13 01:36:38¡ email/helpdesk
    Dear Sophie, Thank you for confirming! I have filed a request to have your new VINCA - BANC - Top / S :: Bottom / S / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2220413NAEX If we can be of any additional help, please do not hesitate to reach out to us—we're always happy to help! Kindest, Nikka
  12. AGENT2026-04-13 01:37:10¡ email/helpdeskINTERNAL
    OTE NON-CX FA EX: 2220413NA / 2220413NAEX PROCESSED: 4/13/2026 NEW ORDER: 2313899NA - NOT ELIGIBLE FOR EX/RF
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