CUSTOMER2026-04-02 19:02:28路 email/email
Hi yes thank you so much for getting back to me!
-Jessica Zeitlen
-4907 Oak Manor Ct, Peachtree Corners GA, 30096
-jezeitlen@icloud.com
-6783584137
-VINCA- BANC Blue Triangle Bikini Set (Top-Small/ Bottoms- Cheeky, Small)
Thank you!
AGENT2026-04-04 06:26:49路 email/helpdesk
Dear Sophie,
Thank you for getting back to us.
We appreciate you providing us with the order details. Can you please send us at least 2 photos showing the problem area?
From there, we will assess and look into this. If you have other concerns, let us know and we're here to help.
We look forward to hearing from you.
Kindest,
Elaine xx
AGENT2026-04-04 06:27:25路 email/helpdeskINTERNAL
Order# 2220413NA , DOD December 10, 2025
issue: color faded / ID verified
CUSTOMER2026-04-06 00:24:13路 email/email
Hi- here are some photos where you can see the color faded.
Thank you!
AGENT2026-04-07 07:38:45路 email/helpdesk
Dear Sophie,
Thank you for emailing us, happy to check on your concern.
Can you please share the following details:
Was the item used in a hot tub or chlorinated pool?
Was the item machine washed?
Was the item washed using hot or cold water?
Was there any detergent or soap used?
How was the item dried and stored?
Was the item used in water activities (e.g., surfing, jet skiing, etc.)?
From there, we will assess if we can accommodate your request.
Kindest,
Joanna
AGENT2026-04-07 07:39:11路 email/helpdeskINTERNAL
2220413NA
initial contact Apr 01, 20226 in RT 214617378
CUSTOMER2026-04-11 19:07:20路 email/email
Hi- Thank you for getting back to me!
I have worn my bikini in a pool, hot tub and ocean. After I rinse it in cold water and then hand wash it with soap/detergent. I hang dry it and put it in a bin sitting out in my room. It was
not used in any water activities.
Thank you!
AGENT2026-04-11 22:16:49路 email/helpdesk
Hi Sophie,
Thank you so much for sharing this!
At TRIANGL, we take great pride in the quality of our products. Every item undergoes intensive quality control and care before it鈥檚 sent out, so what you've described sounds like an isolated case. That said, we completely understand your disappointment, and we truly want to make things right for you.
While our usual policy only allows for replacements within 14 days of delivery, the last thing we want is for you to be left with an unusable item. As a gesture of goodwill, we鈥檇 love to offer a one-time exception and send out a replacement!
Kindly confirm if you would like us to ship the new VINCA - BANC - Top / S :: Bottom / S / Cheeky.
A few things to keep in mind:
Since this is a one-time exception, the replacement will not be eligible for further exchange, replacement, or refund requests in the future.
The replacement will be shipped to the original address used at the time of purchase (unless you鈥檇 like it sent elsewhere鈥攋ust let us know!).
We look forward to your response!
Kindest,
Nikka
AGENT2026-04-11 22:17:24路 email/helpdeskINTERNAL
OTE NON-CX FA EX: 2220413NA
Issue: Color > Fade / https://prnt.sc/-hFUw1BPOoXg
VINBAN2TOPS 197 / VINBAN2ABOTS 144
CUSTOMER2026-04-13 00:21:55路 email/email
Hi,
Thank you so much for your kindness and help. I appreciate it so much. I can confirm that i want you to ship the VINCA - BANC - Top / S :: Bottom / S / Cheeky to the same address originally used.
Thank you!
AGENT2026-04-13 01:36:38路 email/helpdesk
Dear Sophie,
Thank you for confirming!
I have filed a request to have your new VINCA - BANC - Top / S :: Bottom / S / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days.
In regards to the damaged item, no need to send this back.
Your RA number for the replacement is: 2220413NAEX
If we can be of any additional help, please do not hesitate to reach out to us鈥攚e're always happy to help!
Kindest,
Nikka
AGENT2026-04-13 01:37:10路 email/helpdeskINTERNAL
OTE NON-CX FA EX: 2220413NA / 2220413NAEX
PROCESSED: 4/13/2026
NEW ORDER: 2313899NA - NOT ELIGIBLE FOR EX/RF