Re: ORDER #2294169NA

Dear Shelby, We have received your Exchange Request online. We’re sorry to hear that the bikini wasn’t quite the right fit for you. We completely understand how important it is to feel comfortable and confident in your swimwear, and we’re here to help make this right. We’ve noted your request to exchange for the ESTE – BOSSA Neoprene Scoop Crop Bikini Top in size Small. However, it looks like the details for the bikini bottom were not included. Could you please confirm whether you would also like to exchange the bottoms? If so, kindly let us know your preferred bottom size and style (if applicable), and we’ll be happy to check availability for you at the same price as your original order. Once we have the complete details of your request, we’ll promptly provide you with return instructions along with your Return Authorization (RA) code. Thank you for your patience and cooperation—we look forward to assisting you further. Kindest, Geelah

#2294169NA 3BCE772888087 / clarify EX bottom

Dear Shelby, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your exchange request and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Ja

Hi Shelby, Thanks so much for your message—no worries at all, I’m happy to guide you through the process 😊 Before we can send you the return instructions, we’ll just need to confirm the new set you’d like to exchange for. This allows us to check if your preferred style and sizes are currently in stock, and to ensure we can reserve it (or confirm availability) once your return reaches us. Could you please send us: -Style name -Top size -Bottom size -Bottom shape (if applicable) Once we have those details, we’ll take care of the next steps and provide your return instructions right away. Looking forward to your reply! Kindest, Kim xx